Tech Mahindra Call Center Manager Interview Questions and Answers

Corporate action refers to events initiated by a publicly traded company that impact its shareholders and securities.

• Corporate actions can include dividends, stock splits, mergers, acquisitions, rights issues, and more

• These actions can affect the value of securities and the rights of shareholders

• Shareholders need to be informed about corporate actions to make informed decisions about their investments

A stock split is a corporate action in which a company divides its existing shares into multiple shares to increase liquidity and make the stock more affordable.

• Stock split does not change the overall value of the company

• Common stock splits include 2-for-1, 3-for-1, or 3-for-2 ratios

• Investors receive more shares at a lower price per share after a stock split

I have a Bachelor's degree in Business Administration and 3 years of experience in customer service.

• Bachelor's degree in Business Administration

• 3 years of experience in customer service

If you reject me, I will continue to search for other opportunities and improve my skills.

• I will remain positive and continue my job search.

• I will reflect on the interview and identify areas for improvement.

• I will seek feedback from the interviewer to understand their reasons for rejection.

• I will use the rejection as motivation to enhance my skills and qualifications.

• I will explore other job opportunities in the call c

I have excellent communication skills, a strong customer service background, and a proven track record of meeting and exceeding targets.

• Strong communication skills

• Customer service background

• Proven track record of meeting targets

My family is the most important part of my life. We are a close-knit and supportive unit.

• I have a loving and caring spouse.

• I have two children, a son and a daughter.

• We enjoy spending quality time together, such as going on family vacations or having movie nights.

• We support and encourage each other in our individual pursuits and goals.

• We celebrate special occasions and milestones together, creating lasting memories.

Yes, I am ready to relocate for the Call Center Executive position.

• I am open to moving to a new location for the job.

• I understand that relocation may be required for the role.

• I am willing to adapt to a new environment and make the necessary arrangements.

• I have experience in relocating for previous job opportunities.

• I am excited about the prospect of working in a different city or country.

The procurement process involves identifying needs, selecting suppliers, negotiating terms, and making purchases.

• Identify the need for a product or service

• Research and select potential suppliers

• Negotiate terms and pricing with chosen supplier

• Create a purchase order or contract

• Receive and inspect the goods or services

• Approve and process payment to the supplier

I successfully handled P1 cases at my previous company by prioritizing urgency, coordinating with cross-functional teams, and implementing quick and effective solutions.

• Prioritized P1 cases based on urgency and impact on customers

• Coordinated with cross-functional teams such as engineering, product, and customer support to quickly address the issue

• Implemented quick and effective solutions to resolve P1 cases and minimiz...read more

I would immediately contact my team to inform them of the situation and work on finding alternative solutions to ensure the critical infrastructure of the client is supported.

• Contact team members to inform them of the situation

• Work on finding alternative solutions such as using a mobile hotspot or going to a location with stable internet connection

• Prioritize critical tasks and delegate responsibilities to team members

I expect to lead a team to achieve operational excellence through effective communication, problem-solving, and continuous improvement.

• Lead and motivate team members to meet performance goals

• Implement efficient processes to streamline operations

• Provide guidance and support to team members

• Collaborate with other departments to ensure smooth operations

• Identify areas for improvement and implement solutions

I am available to join in two weeks.

• I can start in two weeks from now.

• I need to give my current employer a two weeks notice.

• I have some personal commitments for the next two weeks.

• I need time to relocate to the new location.

Utilisation and shrinkage are key metrics in operations management to measure workforce efficiency and productivity.

• Utilisation is calculated by dividing the total productive hours by the total available hours.

• Shrinkage is calculated by subtracting the total productive hours from the total available hours.

• Utilisation rate = (Total productive hours / Total available hours) * 100%

• Shrinkage rate = (Total available hours -...read more