Tech Mahindra Associate/Senior Associate -(Technical) Interview Questions, Process, and Tips

DSL stands for Digital Subscriber Line, a technology that provides high-speed internet access over traditional copper telephone lines.

• DSL uses existing telephone lines to transmit digital data

• It provides faster internet speeds than dial-up connections

• There are different types of DSL, such as ADSL, VDSL, and SDSL

• DSL requires a DSL modem to connect to the internet

• DSL is widely available in urban and suburban areas

• Example...read more

A router is a networking device that forwards data packets between computer networks.

• Routers operate at the network layer of the OSI model.

• They use routing tables to determine the best path for data to travel.

• Routers can connect different types of networks, such as LANs and WANs.

• Examples of routers include Cisco, Netgear, and TP-Link.

• Routers can also provide security features such as firewalls and VPNs.

Basic troubleshooting tips for internet problems

• Check if other devices are able to connect to the internet

• Restart the router/modem

• Check for any loose cables or connections

• Clear browser cache and cookies

• Disable any VPN or proxy settings

• Run a virus scan on the device

• Contact the internet service provider for assistance

IP address is a unique identifier assigned to devices on a network. MAC address is a unique identifier assigned to network interfaces.

• IP address stands for Internet Protocol address and is used to identify devices on a network

• MAC address stands for Media Access Control address and is used to identify network interfaces

• IP address is a 32-bit number, usually represented in dotted decimal notation (e.g. 192.168.0.1)

• MAC ad...read more

The basic structure of home internet includes a modem, router, and devices connected to the network.

• The modem connects to the internet service provider's network and converts the signal to one that can be used by the router.

• The router creates a local network and allows multiple devices to connect to the internet.

• Devices such as computers, smartphones, and smart home devices connect to the router via Wi-Fi or Ethernet c...read more

Up selling is the practice of encouraging customers to purchase a more expensive or upgraded version of a product or service.

• It involves suggesting additional features or add-ons to the customer

• It can increase revenue and profit for the company

• Examples include offering a larger size or better quality product, or suggesting a service package with more benefits

• It should be done in a helpful and informative manner, not pu

Customer service focuses on providing assistance and guidance to customers, while customer support deals with resolving technical issues and providing solutions.

• Customer service involves addressing customer inquiries and concerns, providing information about products or services, and ensuring customer satisfaction.

• Customer support involves troubleshooting technical issues, providing solutions to problems, and resolving...read more

Protrat charges are charges that are levied on a customer's account for exceeding the credit limit or for late payments.

• Protrat charges are fees charged by financial institutions for late payments or exceeding credit limits.

• These charges can vary depending on the institution and the type of account.

• For example, a credit card may charge a higher protrat fee than a personal loan.

• Protrat charges can add up quickly and can...read more