What is the difference between customer service and customer support

Question

Accepted Answer

Customer service focuses on providing assistance and guidance to customers, while customer support deals with resolving technical issues and providing solutions.

Customer service involves addressing customer inquiries and concerns, providing information about products or services, and ensuring customer satisfaction.
Customer support involves troubleshooting technical issues, providing solutions to problems, and resolving customer complaints.
Customer service is more focused on building relationships with customers, while customer support is more focused on resolving specific issues.
Examples of customer service include answering phone calls, responding to emails, and providing product demonstrations. Examples of customer support include troubleshooting software issues, providing technical support, and resolving billing problems.

Accepted Answer

Customer service is that we give them a good service and our company facilities

And tell them about our company facilities and policies

Customer support is that we have to support them and solve there problem handle them politely

What is the difference between customer service and customer support

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