Tech Mahindra
Avolt Mobility Solutions Interview Questions and Answers
Q1. What is the difference between customer service and customer support
Customer service focuses on providing assistance and guidance to customers, while customer support deals with resolving technical issues and providing solutions.
Customer service involves addressing customer inquiries and concerns, providing information about products or services, and ensuring customer satisfaction.
Customer support involves troubleshooting technical issues, providing solutions to problems, and resolving customer complaints.
Customer service is more focused on b...read more
Q2. What is IP address and Mac address?
IP address is a unique identifier assigned to devices on a network. MAC address is a unique identifier assigned to network interfaces.
IP address stands for Internet Protocol address and is used to identify devices on a network
MAC address stands for Media Access Control address and is used to identify network interfaces
IP address is a 32-bit number, usually represented in dotted decimal notation (e.g. 192.168.0.1)
MAC address is a 48-bit number, usually represented in hexadecim...read more
Q3. What is a basic structure of our home internet?
The basic structure of home internet includes a modem, router, and devices connected to the network.
The modem connects to the internet service provider's network and converts the signal to one that can be used by the router.
The router creates a local network and allows multiple devices to connect to the internet.
Devices such as computers, smartphones, and smart home devices connect to the router via Wi-Fi or Ethernet cables.
The router manages the traffic between the devices a...read more
Q4. What is a DSL?
DSL stands for Digital Subscriber Line, a technology that provides high-speed internet access over traditional copper telephone lines.
DSL uses existing telephone lines to transmit digital data
It provides faster internet speeds than dial-up connections
There are different types of DSL, such as ADSL, VDSL, and SDSL
DSL requires a DSL modem to connect to the internet
DSL is widely available in urban and suburban areas
Examples of DSL providers include AT&T, Verizon, and CenturyLink
Q5. What is protrat charges
Protrat charges are charges that are levied on a customer's account for exceeding the credit limit or for late payments.
Protrat charges are fees charged by financial institutions for late payments or exceeding credit limits.
These charges can vary depending on the institution and the type of account.
For example, a credit card may charge a higher protrat fee than a personal loan.
Protrat charges can add up quickly and can have a negative impact on a customer's credit score.
It is...read more
Q6. What is a Router?
A router is a networking device that forwards data packets between computer networks.
Routers operate at the network layer of the OSI model.
They use routing tables to determine the best path for data to travel.
Routers can connect different types of networks, such as LANs and WANs.
Examples of routers include Cisco, Netgear, and TP-Link.
Routers can also provide security features such as firewalls and VPNs.
Q7. What is up selling
Up selling is the practice of encouraging customers to purchase a more expensive or upgraded version of a product or service.
It involves suggesting additional features or add-ons to the customer
It can increase revenue and profit for the company
Examples include offering a larger size or better quality product, or suggesting a service package with more benefits
It should be done in a helpful and informative manner, not pushy or aggressive
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