TCS Senior Customer Support Associate Interview Questions and Answers

General grammar questions and IQ questions, multiple choice questions

Q1. What is your strength and weakness?
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Q2. What are the qualities of good customer service.
Ans. 
Good customer service qualities include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy towards customers' needs and concerns

• Patience in dealing with difficult situations

• Strong communication skills to effectively address customer inquiries

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to create a pleasant customer experience
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Q3. How would you handle irate customer??
Ans. 
I would remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer by acknowledging their frustration

• Apologize for the inconvenience caused, even if it wasn't directly your fault

• Work towards finding a solution that satisfies
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Q1. Salary expectations?
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Q2. Are you ok to work from office and 24/7 shift?
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This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

This could involve analyzing a real-world business scenario and presenting your recommendations.

Q1. This is an interview with technical experts to assess your technical knowledge and skills.
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Q2. HR Round:
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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General knowledge and aptitude question

It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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Q1. Where do you see yourself in 5 years
Ans. 
In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
• Leading a team of customer service representatives

• Implementing innovative strategies to improve customer satisfaction

• Continuing to develop my skills and knowledge in customer service

• Possibly pursuing further education or certifications in customer service management
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Q2. Why should we hire you
Ans. 
I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
• I have X years of experience in customer service roles

• I am highly skilled in communication and problem-solving

• I have received positive feedback from previous customers for my ability to resolve issues effectively
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Q1. Tell me something about yourself.
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Q2. Work experience.
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Q3. What do you see yourself in next 5 years?
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Q4. Weakness and strength
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Q1. In next 5 years.
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Q2. What are yours goals? Weakness and strength. Know about company.
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Q1. Java basics questions
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Q2. Sql basics questions
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