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TCS Itsm Consultant Interview Questions and Answers

Updated 17 Apr 2024

TCS Itsm Consultant Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is ITIL ?
  • Ans. 

    ITIL stands for Information Technology Infrastructure Library, a set of best practices for IT service management.

    • ITIL is a framework that provides guidance on how to align IT services with the needs of the business.

    • It helps organizations improve efficiency, reduce costs, and deliver better customer service.

    • ITIL consists of a series of publications that outline processes, procedures, tasks, and checklists that are not s...

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. ITIL full process related
  • Q2. Itsm full practice related
  • Q3. Management of technology and services
  • Ans. 

    Management of technology and services involves overseeing the implementation, operation, and optimization of IT systems and processes.

    • Developing strategies to align technology with business goals

    • Implementing IT service management best practices

    • Monitoring performance and making improvements

    • Ensuring security and compliance

    • Managing vendor relationships

    • Providing training and support to users

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well

Itsm Consultant Interview Questions Asked at Other Companies

asked in HCLTech
Q1. What is Incident and change management
Q2. Filter phasing experience and requirements
asked in TCS
Q3. Management of technology and services
Q4. Licenses and their examples
asked in TCS
Q5. What is ITIL ?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Risk management
Round 2 - Technical 

(1 Question)

  • Q1. Management round

Interview Preparation Tips

Interview preparation tips for other job seekers - Average interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Process Related and from resume
  • Q2. Some scenarios based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your skill
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Detail description of what you do
  • Q2. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Have thorough knowledge of what do you do and be prepare for scenario based questions
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is Incident and change management
  • Ans. 

    Incident management deals with restoring normal service operations as quickly as possible. Change management deals with managing changes to IT systems.

    • Incident management focuses on resolving incidents that disrupt normal service operations

    • Change management focuses on managing changes to IT systems to minimize disruption to service operations

    • Both are important processes in IT service management to ensure smooth and eff...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What is your expectation
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Basic java, sql and two programing questions

Round 3 - Technical 

(1 Question)

  • Q1. Java basic oop concept ,Spring boot
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion and asking role and responsibility

Interview Preparation Tips

Interview preparation tips for other job seekers - I would not recommend HCl if you have other offer in hand
Round 1 - Technical 

(2 Questions)

  • Q1. SAP PP technical related
  • Q2. Willing to Travel and are you ok to work any kind of project?
Round 2 - HR 

(1 Question)

  • Q1. Salary Expectation and location preference.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was good as the interviewers made me comfortable. Asked relevant questions.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
  • Q5. Tell me about yourself.
Round 3 - One-on-one 

(1 Question)

  • Q1. What value have you added to your org in your prev role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thoroughly prepared by understanding the job description first and then answering everything around that

Interview Questionnaire 

4 Questions

  • Q1. What are the Data Models that we use in SuccessFactors?
  • Ans. 

    SuccessFactors uses two data models: Employee Central and Recruiting Management.

    • Employee Central is a comprehensive HR data model that covers all aspects of HR management.

    • Recruiting Management is a data model that focuses on the recruiting process.

    • Both data models are highly configurable and can be customized to meet specific business needs.

    • Other data models used in SuccessFactors include Learning Management, Performan...

  • Answered by AI
  • Q2. Have you worked on Business Rules and functions of Business Rules?
  • Ans. 

    Yes, I have worked extensively on Business Rules and their functions.

    • I have experience in defining and implementing business rules for various industries.

    • I have worked with tools like Drools and IBM Operational Decision Manager to manage business rules.

    • I have also developed custom rule engines using Java and Python.

    • Examples of business rules I have worked on include eligibility criteria for insurance claims and pricing

  • Answered by AI
  • Q3. What are the types of Asssociations that we have and what is the use of these associations?
  • Ans. 

    There are two types of associations: Composition and Aggregation. They are used to represent relationships between classes.

    • Composition is a strong association where the child object cannot exist without the parent object.

    • Aggregation is a weak association where the child object can exist independently of the parent object.

    • Examples of composition include a car and its engine, or a house and its rooms.

    • Examples of aggregat...

  • Answered by AI
  • Q4. What is the use of SSuccession Data Model?
  • Ans. 

    Succession Data Model is used to manage employee succession planning and career development.

    • Helps identify key positions and potential successors

    • Provides a framework for career development and training

    • Enables organizations to plan for future leadership needs

    • Can be used to create talent pools and succession plans

    • Can be integrated with performance management systems

    • Can help improve employee engagement and retention

  • Answered by AI

Skills evaluated in this interview

TCS Interview FAQs

How many rounds are there in TCS Itsm Consultant interview?
TCS interview process usually has 1-2 rounds. The most common rounds in the TCS interview process are Resume Shortlist, Technical and One-on-one Round.
How to prepare for TCS Itsm Consultant interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TCS. The most common topics and skills that interviewers at TCS expect are ITIL, ITIL Certified, ITSM, Service management and Service Level Management.
What are the top questions asked in TCS Itsm Consultant interview?

Some of the top questions asked at the TCS Itsm Consultant interview -

  1. Management of technology and servi...read more
  2. What is ITI...read more
  3. ITIL full process rela...read more

Tell us how to improve this page.

TCS Itsm Consultant Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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TCS Itsm Consultant Salary
based on 71 salaries
₹4.9 L/yr - ₹16.9 L/yr
At par with the average Itsm Consultant Salary in India
View more details

TCS Itsm Consultant Reviews and Ratings

based on 4 reviews

3.3/5

Rating in categories

3.0

Skill development

3.4

Work-life balance

2.0

Salary

4.7

Job security

2.6

Company culture

1.6

Promotions

3.0

Work satisfaction

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