What is Incident and change management

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Incident management deals with restoring normal service operations as quickly as possible. Change management deals with managing changes to IT systems.

Incident management focuses on resolving incidents that disrupt normal service operations
Change management focuses on managing changes to IT systems to minimize disruption to service operations
Both are important processes in IT service management to ensure smooth and efficient service delivery
Examples of incidents include system crashes, network outages, and security breaches
Examples of changes include software updates, hardware upgrades, and configuration changes

What is Incident and change management

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