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TCS Customer Executive Interview Questions and Answers
TCS Customer Executive Interview Experiences
2 interviews found
Anonymous
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
Genaral knowledge
About managing and reach the company goals
Interview Preparation Tips
- Marketing
(1 Question)
- Q1. They ask introduce yourself?
Interview Preparation Tips
Interview questions from similar companies
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. When you asked to say about ur memorable day
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself.
- Q2. Who is your inspiration in your life?
- Q3. Tell me about your city.
- Q4. What is your goal?
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. SELF INTRODUCTION & TOPIC
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Good communication skills
I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Technical realted to Sales
- Q2. Why sales Job you interested
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself. And your past experience
- Q2. Why should we hire you
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in May 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself and merits and demerits of online marketing
- Ans.
I am a seasoned Customer Executive with a strong background in online marketing.
Merits of online marketing include global reach, cost-effectiveness, targeted advertising, and real-time results.
Demerits include potential for information overload, lack of personal touch, and security concerns.
Example: Online marketing campaigns can reach a large audience quickly and efficiently, but may also face challenges with data pri
- Q2. How will handle an angry customer
- Ans.
I will listen to their concerns, empathize with their situation, apologize for any inconvenience, and work towards finding a solution.
Listen actively to the customer's concerns without interrupting
Empathize with the customer's situation and show understanding
Apologize for any inconvenience caused, even if it wasn't directly your fault
Work towards finding a solution that satisfies the customer's needs
Stay calm and profe
Interview Preparation Tips
- Online Marketing
- child labour
- women empowerment
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TCS Customer Executive Reviews and Ratings
based on 2 reviews
Rating in categories
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