TCNS Clothing Company Desktop Support Engineer Interview Questions and Answers

Q1. About your last company exp.
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Q1. Self introduction
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Q1. WHAT ARE KPI YOU FOLLOW
Ans. 
Sales performance, customer satisfaction, employee retention, inventory management
• Sales performance: Monitor sales targets, conversion rates, average transaction value

• Customer satisfaction: Track Net Promoter Score, customer feedback, repeat business

• Employee retention: Measure turnover rate, employee engagement, training completion

• Inventory management: Keep track of stock levels, turnover rate, shrinkage
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Q2. HOW GET TO MANAGE STORE
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To manage a store, one must have strong leadership skills, retail experience, and the ability to effectively communicate with employees and customers.
• Develop strong leadership skills to effectively manage and motivate store employees.

• Gain retail experience to understand the industry and best practices for running a successful store.

• Communicate effectively with employees to ensure they understand expectations and goals.

• ...read more
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Q1. WAGE SALARY DOCUMENTS
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Q1. About the current profile, B
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Q2. Bit market knowledge
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Q3. Process of business
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The process of business involves planning, organizing, leading, and controlling activities to achieve organizational goals.
• Planning involves setting goals, defining strategies, and creating action plans.

• Organizing involves arranging resources and tasks to achieve the goals.

• Leading involves motivating and guiding employees to work towards the goals.

• Controlling involves monitoring performance and making adjustments as ne...read more
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Q1. Introduce yourself
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Experienced retail professional with 10+ years in store management. Skilled in team leadership, sales strategies, and customer service.
• 10+ years of experience in store management

• Strong leadership skills

• Proven track record in implementing successful sales strategies

• Focused on delivering exceptional customer service
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Q2. Retail metrics and inventory metrics
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Q1. Introduce yourself
Ans. 
Experienced retail professional with 10+ years in store management. Skilled in team leadership, sales strategies, and customer service.
• 10+ years of experience in store management

• Strong leadership skills

• Proven track record in implementing successful sales strategies

• Focused on delivering exceptional customer service

• Ability to motivate and develop team members
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Q2. Challenges in retail
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Challenges in retail include competition, changing consumer preferences, inventory management, and employee turnover.
• Competition from online retailers impacting foot traffic

• Adapting to changing consumer preferences and trends

• Effective inventory management to avoid overstock or stockouts

• High employee turnover leading to training costs and inconsistency in customer service
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Q3. How you handle the conflict
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I handle conflict by addressing the issue calmly, listening to all parties involved, finding a solution that benefits everyone, and following up to ensure resolution.
• Remain calm and composed during conflicts

• Listen to all parties involved to understand their perspectives

• Find a solution that addresses the concerns of all parties

• Follow up to ensure the conflict is resolved and prevent future issues
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Q1. About yourself.
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Q2. What is current business trends.
Ans. 
Current business trends include digital transformation, remote work, sustainability, and e-commerce growth.
• Digital transformation is a key trend, with businesses adopting new technologies to improve operations and customer experience.

• Remote work is becoming more common, with many companies offering flexible work arrangements.

• Sustainability is a growing focus, with businesses implementing eco-friendly practices and prod...read more
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Q1. Daily work schedule
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As a Store Manager, my daily work schedule typically involves overseeing store operations, managing staff, handling customer inquiries, and ensuring sales targets are met.
• Creating and implementing daily work schedules for staff

• Monitoring inventory levels and ordering stock as needed

• Handling customer complaints and resolving issues

• Conducting staff meetings and training sessions

• Analyzing sales data and setting targets fo
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Q2. Current business strategy, how we plan for the month, business review, concall discussion.
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Q3. Current package and expected package
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Q4. How you can make differences?
Ans. 
I can make differences by implementing effective strategies, motivating my team, and providing excellent customer service.
• Implementing effective strategies to increase sales and improve store operations

• Motivating and training team members to perform at their best

• Providing excellent customer service to ensure customer satisfaction and loyalty
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Q1. Introduce yourself
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Q2. Process of interview
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How will handle a team and conflicts

Q1. What are the challenges in reatail career?
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Q2. How do you calculate P&L?
Ans. 
P&L is calculated by subtracting total expenses from total revenue to determine the profit or loss of a business.
• Calculate total revenue by adding up all sales and other income.

• Calculate total expenses by adding up all costs such as rent, salaries, and supplies.

• Subtract total expenses from total revenue to get the profit or loss.

• Formula: Profit/Loss = Total Revenue - Total Expenses
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Q1. Details sharing about Work and Designation.
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Q1. Retails Head took another round and discussed about business and team handling. Store P&L discussion.
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Q1. Salary Negotiation round.
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Q1. Store Location round.
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Q1. Finally they gave me offer letter.
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