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Taurus BPO Services Team Lead Operations Interview Questions and Answers
Taurus BPO Services Team Lead Operations Interview Experiences
1 interview found
(2 Questions)
- Q1. About Team leader role responsibility
- Q2. Kra ,kpi Shrinkage and attrition
(2 Questions)
- Q1. About salary discussion
- Q2. Documents need previous experience and pay slip
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Selected
I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.
(4 Questions)
- Q1. How you are doing SLA Management
- Ans.
SLA management involves monitoring and ensuring compliance with service level agreements.
Define clear SLAs with stakeholders
Monitor performance metrics regularly
Identify and address any deviations from SLAs
Implement corrective actions to improve SLA compliance
Communicate with stakeholders to manage expectations
Use technology tools for tracking and reporting
Provide regular reports on SLA performance
- Q2. They are asking situational questions for capacity planner
- Q3. About previous experience in bpo domain
- Q4. How to calculate the quality
- Ans.
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.
Customer satisfaction surveys can provide insights into the quality of a product or service.
Defect rates, error rates, and rework rates can be used as indicators of quality.
Quality can also be assessed through fee...
Selected
I applied via Approached by Company and was interviewed in Nov 2023. There was 1 interview round.
(3 Questions)
- Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
- Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
- Ans.
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
Invoice booking: Debit accounts payable, credit expense or asset account.
Accrual: Debit expense or asset account, credit accrual account.
Prepayment: Debit prepayment account, credit cash or accounts payable.
Depreciation: Debit depreciation expense, credit accumulated depreciation.
- Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
- Ans.
Excel formulas to club two cell values and limitations of VLOOKUP formula.
To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.
Example: =CONCATENATE(A1, B1) or =A1&B1
VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.
Limitations of VLOOKUP include: it only searches in the leftmost column of th...
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Karthik P
I have passed the given test
(1 Question)
- Q1. Client round and manager round was there and i have cleared these technical rounds
Interview Questionnaire
1 Question
- Q1. How do manage the shrinkage
- Ans.
Shrinkage can be managed by implementing effective inventory control measures and conducting regular audits.
Implementing strict inventory control measures to prevent theft and loss
Conducting regular audits to identify and address any discrepancies
Training employees on the importance of shrinkage management
Using technology such as CCTV cameras and electronic article surveillance (EAS) systems
Analyzing data to identify p...
Team Lead Operations Interview Questions & Answers
Epicenter Technologies
Anonymous
posted on 27 Apr 2021
Interview Questionnaire
1 Question
- Q1. All about people management and SLA Management
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
They ask generic questions
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Basic about quality
- Q2. Intro and experiences
(1 Question)
- Q1. Basic about quality. As interviewer themselves are not more knowledgeable
Interview Preparation Tips
Huzaif Mujeeb
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Related to profile and portfolio, SL, quality TQ n BQ, client mgmt, ppl mgmt
Selected
I applied via Approached by Company and was interviewed in Nov 2023. There was 1 interview round.
(3 Questions)
- Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
- Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
- Ans.
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
Invoice booking: Debit accounts payable, credit expense or asset account.
Accrual: Debit expense or asset account, credit accrual account.
Prepayment: Debit prepayment account, credit cash or accounts payable.
Depreciation: Debit depreciation expense, credit accumulated depreciation.
- Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
- Ans.
Excel formulas to club two cell values and limitations of VLOOKUP formula.
To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.
Example: =CONCATENATE(A1, B1) or =A1&B1
VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.
Limitations of VLOOKUP include: it only searches in the leftmost column of th...
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Taurus BPO Services Team Lead Operations Interview Process
based on 1 interview
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Taurus BPO Services Team Lead Operations Reviews and Ratings
based on 26 reviews
Rating in categories
|
Team Lead
53
salaries
|  ₹1.8 L/yr - ₹4 L/yr |
|
Customer Service Executive
47
salaries
| ₹1 L/yr - ₹3.5 L/yr |
|
Assistant Manager
30
salaries
| ₹3.2 L/yr - ₹6 L/yr |
|
Quality Analyst
28
salaries
| ₹1.8 L/yr - ₹4 L/yr |
|
Telecaller
25
salaries
| ₹0.9 L/yr - ₹3.5 L/yr |
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