Swiggy Senior Executive Operations Interview Questions and Answers

Q1. Asked about Excel formulas
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Q2. Asked vlookup and pivot table
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Q1. It was mostly about work experience and future challenges
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Q1. Do RCA on why tides dropped in the last month for Uber?
Ans. 
The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.
• Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.

• Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.

• Revie...read more
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Random case study on user acquisition

Panel asked about case study

Q1. Tell me about yourself
Ans. 
Experienced Operations Executive with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Strong leadership skills with a focus on team collaboration

• Implemented cost-saving strategies that resulted in a 20% increase in profit margins

• Expertise in process improvement and workflow optimization
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Q1. Current salary expectations
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Q1. Food safety knowledge
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Q2. HACCP KNOWLEDGE
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It was an assignment to find out the top suppliers

Q1. How did you scale up business in your last job ?
Ans. 
I scaled up business in my last job by implementing new marketing strategies, expanding our client base, and optimizing operational processes.
• Implemented new marketing strategies to attract more customers

• Expanded client base through targeted outreach and networking

• Optimized operational processes to increase efficiency and productivity
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Q2. If two people are performing equally well, whom will you promote and on what basis?
Ans. 
Promotion should be based on additional skills, potential for growth, and alignment with company values.
• Consider additional skills or qualifications that one candidate may have that the other does not

• Assess the potential for growth and development in each candidate

• Evaluate how well each candidate aligns with the company's values and culture
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Q1. RCA on reduction in orders
Ans. 
Root Cause Analysis (RCA) on reduction in orders involves identifying underlying reasons for decrease in order volume.
• Review historical order data to identify trends or patterns

• Analyze market conditions or competitor actions that may have impacted orders

• Assess any changes in customer preferences or buying behavior

• Evaluate internal factors such as pricing changes, product availability, or marketing strategies

• Consider ex...read more
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Q2. RCA on reduction in GMV
Ans. 
Perform Root Cause Analysis (RCA) to identify reasons for reduction in Gross Merchandise Value (GMV)
• Review sales data to identify trends and patterns

• Investigate changes in marketing strategies or promotions

• Assess impact of external factors like economic conditions or competition

• Analyze customer feedback and complaints for insights

• Consider operational issues such as inventory management or pricing strategies
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