Sutherland Global Services Product Support Specialist Interview Questions and Answers

Q1. What is the command to search a file like test.txt in linux?
Ans. 
The command to search a file like test.txt in Linux is 'grep'.
• Use the 'grep' command followed by the search term and the file name to search for a specific text in a file.

• For example, to search for the word 'hello' in a file named test.txt, you would use the command 'grep hello test.txt'.
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Q2. What is constraints?
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Constraints are limitations or restrictions that affect the design, implementation, or operation of a system.
• Constraints can be related to time, budget, resources, technology, or regulations.

• They can impact the functionality, performance, scalability, or security of a system.

• Examples include budget constraints limiting the purchase of new hardware, time constraints for project deadlines, or regulatory constraints for d...read more
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Q3. What is the command to get the value present at 80th row , 100th column?
Ans. 
To get the value present at 80th row, 100th column, you can use the command 'awk' in Unix/Linux systems.
• Use the 'awk' command with the syntax 'awk 'NR==80 {print $100}' filename' to get the value at the specified row and column.

• Replace 'filename' with the actual file name where the data is stored.

• Ensure that the row and column numbers are adjusted based on the indexing starting from 1 in 'awk'.
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Q4. What is view in sql?
Ans. 
A view in SQL is a virtual table based on the result-set of a SELECT statement.
• Views are used to simplify complex queries by storing them as virtual tables

• Views do not store data themselves, but display data from underlying tables

• Views can be used to restrict access to certain columns or rows of a table

• Views can be used to join multiple tables and present the data in a single table-like structure
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Q5. What is internal workflow for the BFSI domain?
Ans. 
Internal workflow for BFSI domain involves processes related to banking, financial services, and insurance.
• Customer onboarding and account setup

• Transaction processing and monitoring

• Risk management and compliance checks

• Customer support and issue resolution

• Data analysis and reporting
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Production Support Analyst with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing production support for various applications

• Proficient in analyzing system logs and identifying root causes of issues

• Skilled in collaborating with development teams to implement solutions and prevent future incidents

• Strong communication skills to e...read more
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Q2. What is Asset in BFSI domain?
Ans. 
In the BFSI domain, an asset refers to any valuable item owned by an individual or organization that can be converted into cash.
• Assets can include cash, investments, real estate, equipment, and intellectual property.

• In the banking sector, assets can also refer to loans given out to customers.

• Assets are important for financial institutions as they represent the value of the organization and its ability to generate reven...read more
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Q1. What is bpo?
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Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
Ans. 
My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. Tell me about yourself Open to work form office Ticketing tool Product support
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Q1. What is Ip address DHCP Outlook configuration DNS
Ans. 
IP address is a unique numerical label assigned to each device connected to a computer network, DHCP is a protocol that assigns IP addresses automatically, Outlook configuration involves setting up email accounts, DNS translates domain names to IP addresses.
• IP address is a unique identifier for devices on a network (e.g. 192.168.1.1)

• DHCP is a protocol that automatically assigns IP addresses to devices on a network

• Outlo...read more
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Q1. Tell me about your self Work experience Technical question Project tool
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Q1. Do you know about sed command?
Ans. 
sed command is a stream editor used to perform text transformations on an input stream or file.
• sed stands for stream editor

• It is used to perform text transformations on an input stream or file

• Commonly used for search and replace operations

• Syntax: sed 's/search/replace/g' filename

• Example: sed 's/foo/bar/g' file.txt
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Any topic we can choose and just speak in front of the fellow candidates

Q1. Difference between ram and rom
Ans. 
RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory, used for temporary storage of data and program instructions

• ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

• RAM is volatile, meaning data is lost when power is turned off

• ROM is non-volatile, meaning data is retained even when power
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Q2. What do you know about cloud computing
Ans. 
Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.
• Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

• It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

• Examples of cloud computing services include Amazon Web Services (AWS), Microsoft
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Q3. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• They can be local (LAN), wide (WAN), or global (Internet)

• Networks use protocols like TCP/IP to communicate

• Examples include Ethernet, Wi-Fi, and cellular networks
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Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
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Q5. What is IP and how IP address is represented
Ans. 
IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP stands for Internet Protocol

• IP address is a unique numerical label assigned to devices on a network

• IP addresses are represented in decimal format, such as 192.168.1.1

• There are two versions of IP addresses - IPv4 and IPv6
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Q1. Tell me about yourself.
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Q2. Walk us through your resume, about the projects that I've done in my college.
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Q3. Why do you want to work with HP?
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Q1. What do you mean by BSOD? How will you resolve it?
Ans. 
BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...read more
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Q2. What is a driver? What is an OS?
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A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.
• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...read more
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Q3. Difference between Ssd and Hdd, wifi and Lan
Ans. 
SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.
• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection
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