Sutherland Global Services Product Support Specialist Interview Questions and Answers

The command to search a file like test.txt in Linux is 'grep'.

• Use the 'grep' command followed by the search term and the file name to search for a specific text in a file.

• For example, to search for the word 'hello' in a file named test.txt, you would use the command 'grep hello test.txt'.

Constraints are limitations or restrictions that affect the design, implementation, or operation of a system.

• Constraints can be related to time, budget, resources, technology, or regulations.

• They can impact the functionality, performance, scalability, or security of a system.

• Examples include budget constraints limiting the purchase of new hardware, time constraints for project deadlines, or regulatory constraints for d...read more

To get the value present at 80th row, 100th column, you can use the command 'awk' in Unix/Linux systems.

• Use the 'awk' command with the syntax 'awk 'NR==80 {print $100}' filename' to get the value at the specified row and column.

• Replace 'filename' with the actual file name where the data is stored.

• Ensure that the row and column numbers are adjusted based on the indexing starting from 1 in 'awk'.

A view in SQL is a virtual table based on the result-set of a SELECT statement.

• Views are used to simplify complex queries by storing them as virtual tables

• Views do not store data themselves, but display data from underlying tables

• Views can be used to restrict access to certain columns or rows of a table

• Views can be used to join multiple tables and present the data in a single table-like structure

Internal workflow for BFSI domain involves processes related to banking, financial services, and insurance.

• Customer onboarding and account setup

• Transaction processing and monitoring

• Risk management and compliance checks

• Customer support and issue resolution

• Data analysis and reporting

I am a dedicated and experienced Production Support Analyst with a strong background in troubleshooting and resolving technical issues.

• Over 5 years of experience in providing production support for various applications

• Proficient in analyzing system logs and identifying root causes of issues

• Skilled in collaborating with development teams to implement solutions and prevent future incidents

• Strong communication skills to e...read more

In the BFSI domain, an asset refers to any valuable item owned by an individual or organization that can be converted into cash.

• Assets can include cash, investments, real estate, equipment, and intellectual property.

• In the banking sector, assets can also refer to loans given out to customers.

• Assets are important for financial institutions as they represent the value of the organization and its ability to generate reven...read more

My favorite movie is The Shawshank Redemption.

• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman

My favorite color is blue because it reminds me of the calming ocean and clear skies.

• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue

Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more

VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

IP address is a unique numerical label assigned to each device connected to a computer network, DHCP is a protocol that assigns IP addresses automatically, Outlook configuration involves setting up email accounts, DNS translates domain names to IP addresses.

• IP address is a unique identifier for devices on a network (e.g. 192.168.1.1)

• DHCP is a protocol that automatically assigns IP addresses to devices on a network

• Outlo...read more

I am a dedicated and experienced Network Support Engineer with a strong background in troubleshooting and resolving network issues.

• Over 5 years of experience in network support roles

• Proficient in configuring and maintaining network devices such as routers and switches

• Skilled in diagnosing and resolving network connectivity issues

• Familiar with network monitoring tools like Wireshark and Nagios

• Certified in Cisco CCNA and

sed command is a stream editor used to perform text transformations on an input stream or file.

• sed stands for stream editor

• It is used to perform text transformations on an input stream or file

• Commonly used for search and replace operations

• Syntax: sed 's/search/replace/g' filename

• Example: sed 's/foo/bar/g' file.txt

BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.

• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...read more

A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.

• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...read more

SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.

• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection

Cloud support refers to providing technical assistance and troubleshooting for cloud computing services and platforms.

• Providing assistance with setting up and configuring cloud services

• Troubleshooting issues related to cloud storage, networking, and security

• Offering guidance on best practices for utilizing cloud resources

• Resolving performance issues and optimizing cloud infrastructure

• Examples: AWS Support, Microsoft Az

Customer support is the assistance provided to customers before, during, and after purchasing a product or service.

• Customer support involves helping customers with technical issues, product inquiries, and troubleshooting.

• It can be provided through various channels such as phone, email, live chat, or social media.

• Customer support aims to ensure customer satisfaction and loyalty by addressing their concerns and resolving...read more