Sutherland Global Services Customer Success Specialist Interview Questions and Answers

Golden rules of accounting are basic principles to maintain financial records accurately.

• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains

In my previous roles, I managed customer inquiries, resolved issues, and ensured high satisfaction levels through effective communication.

• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved customer complaints by identifying issues and providing appropriate solutions, such as refunds or replacements.

• Maintained detailed records of customer interactions to track issues and follow up ...read more

CTC stands for Cost to Company, which includes all expenses incurred by the employer for an employee.

• CTC includes basic salary, allowances, bonuses, and benefits.

• For example, if your CTC is $60,000, it may include $40,000 as basic salary and $20,000 in benefits.

• Expectations refer to the salary or compensation you anticipate receiving in a new role.

• For instance, if you expect a CTC of $70,000, it should align with your