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Sutherland Global Services CS Phone Associate Interview Questions and Answers
Updated
8 Jan 2023
Sutherland Global Services CS Phone Associate Interview Experiences
1 interview found
Anonymous
Interview experience
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 4 interview rounds.
Round 1 - HR
(3 Questions)
- Q1. Tell about yourself?
- Q2. Who is your favourite Cricketer and why?
- Q3. Will that be okay for you to work in night shifts?
Add your answer
Add your answer
Add your answer
Round 2 - Aptitude Test
Basic quant and English questions were asked
Round 3 - Typing Test
(1 Question)
- Q1. Will check the typing speed. Need to have 30 wpm with 90% accuracy.
Add your answer
Round 4 - One-on-one
(3 Questions)
- Q1. Tell about the company?
- Q2. What do you do when customer is angry
- Ans.
I listen to their concerns, empathize with them, and offer solutions to resolve the issue.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer solutions to resolve the issue
Apologize for any inconvenience caused
Follow up with the customer to ensure their satisfaction
- Q3. Talk about your recent trip
Add your answer
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Interview Preparation Tips
Interview preparation tips for other job seekers - Work on communication skills and also improve english.
Top trending discussions
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Engineering - Software & QA
1w (edited)
unsurpassedalbert
·
works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions.
Please can anybody suggest the companies with the same stability and security of jobs in the IT sector
Worked in the following domains till now
Hitech domain
Banking(BFSI) domain
Telecom - Verizon
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Sutherland Global Services Interview FAQs
How many rounds are there in Sutherland Global Services CS Phone Associate interview?
Sutherland Global Services interview process usually has 5 rounds. The most common rounds in the Sutherland Global Services interview process are Resume Shortlist, HR and Aptitude Test.
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Sutherland Global Services CS Phone Associate Reviews and Ratings
based on 11 reviews
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|  ₹1 L/yr - ₹7.4 L/yr |
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Associate Manager
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