Sutherland Global Services CS Phone Associate Interview Questions and Answers

Q1. Tell about yourself?
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Q2. Who is your favourite Cricketer and why?
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Q3. Will that be okay for you to work in night shifts?
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Basic quant and English questions were asked

Q1. Will check the typing speed. Need to have 30 wpm with 90% accuracy.
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Q1. Tell about the company?
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Q2. What do you do when customer is angry
Ans. 
I listen to their concerns, empathize with them, and offer solutions to resolve the issue.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer solutions to resolve the issue

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their satisfaction
Answered by AI
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Q3. Talk about your recent trip
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