Spotnana IT Support Technician Interview Questions and Answers

My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department

DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors

To boot a new laptop, you need to press the power button and wait for the operating system to load.

• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted

IP address is a numeric and logical address in all our system. Subnet mask define is network IP class. Gateways is a main gate of IP address & network.

DNS stand for domain name system domain name ka use kisi bhi name ko IP mai change krne k lia kiya jata hai. DHCP dhcp full form dynamic host configuretion protocol dhcp ka use kisi bhi system ko autometecally IP address provide krane k lia kiya jata hai. ITIL ka pura naam information technology infrastracture protocol hai jismai Information technology ki sari policy security and other full information provide hoti h

Configuration in a switch involves setting up various parameters to optimize network performance.

• Access the switch's configuration interface through a web browser or command line interface

• Set up VLANs to segment network traffic

• Configure port settings such as speed, duplex mode, and spanning tree protocol

• Enable security features like port security and access control lists

• Monitor switch performance and troubleshoot any i

To check network and network issues, you can use various tools and techniques to troubleshoot connectivity problems.

• Use ping command to test connectivity to a specific IP address or domain

• Check network settings such as IP address, subnet mask, gateway, and DNS server

• Use traceroute command to identify the path packets take to reach a destination

• Check physical connections such as cables, switches, and routers

• Use network ...read more

I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more

The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr

An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -

The outlook file responsible for taking backup is the PST file.

• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.

SMTP - 25, POP - 110, IMAP - 143

• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails