Amazon IT Support Technician Interview Questions and Answers

Q1. Leadership principles
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Q2. Past experience about your role
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Q1. Explain OSI model in brief
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OSI model is a conceptual model that characterizes and standardizes the communication functions of a telecommunication or computing system.
• OSI stands for Open Systems Interconnection

• It has 7 layers, each with a specific function

• Layers are: Physical, Data Link, Network, Transport, Session, Presentation, Application

• Each layer communicates with the adjacent layers

• Example: Sending an email involves all 7 layers of the OSI
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Q2. Explain IT troubleshooting in brief
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IT troubleshooting is the process of identifying, diagnosing, and resolving technical issues in computer systems and networks.
• Identify the problem by gathering information from the user or system logs

• Diagnose the issue by testing hardware and software components

• Resolve the problem by applying solutions such as software updates or hardware replacements

• Document the troubleshooting process for future reference

• Communicate ...read more
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