Spotnana IT Support Technician Interview Questions and Answers

Mental maths,problem solving

Q1. How will you face company problem
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Q2. By keeping adjustment and understanding with one another
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Q1. Why you choose my company
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Q1. Why you like this company
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Q1. How will you taggle your sudden struggle if you face
Ans. I will take decision priority wise
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Q1. Pls do interview schedule
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Q2. Html related questions
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Q3. Css related questions
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
Ans. 
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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Q1. Introduction reference
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Q2. Qualifications reference
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Q1. Share Your Experience.
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Q2. Why quite your running job.
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Q1. What technical is
Ans. 
Yes I am iti fitter and electrical work experience 10 years
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Q2. Power cut working stop
Ans. 
Power cut no working stop on invator working start
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Q3. Short sircut mcb work
Ans. 
No mcb work on short sircut so short sir cut working Power on
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Q4. Power cut woking on benk
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Q1. Benk work good is
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Q2. Work on benk technical
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Q3. Power cut benking work
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Q4. Jow do benk working
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Q1. Role of deskstop support engineer
Ans. 
Desktop Support Engineers provide technical assistance to users, troubleshoot issues, and maintain computer systems.
• Provide technical assistance to users for hardware and software issues

• Troubleshoot and resolve technical problems with desktop computers, laptops, printers, and other peripherals

• Install, configure, and update software applications and operating systems

• Maintain and update computer systems to ensure optimal...read more
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Q2. How fast is a bus?
Ans. 
The speed of a bus can vary depending on the type of bus, road conditions, and traffic.
• The speed of a city bus is typically around 20-30 miles per hour.

• A school bus usually travels at speeds of 40-50 miles per hour.

• Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.

• Buses in Europe may travel faster due to higher speed limits on highways.
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Q3. What exactly is a blue screen death
Ans. 
A blue screen of death (BSoD) is a stop error screen that appears when a system encounters a critical error that it cannot recover from.
• Occurs when the operating system encounters a critical error and is unable to recover

• Also known as a stop error or BSoD

• Usually displays a blue screen with error codes and information about the error

• Requires a system restart to resolve the issue
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Q4. What is DNS(domain naming service)?
Ans. 
DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
• DNS resolves domain names to IP addresses

• It helps users access websites using human-readable names

• DNS servers store records of domain names and their corresponding IP addresses

• DNS operates as a hierarchical system with multiple levels of authority

• Examples: translating 'www.google.com' to '172.217.3
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Q5. What is type of connection?
Ans. 
A type of connection refers to the method used to establish communication between devices or systems.
• There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)

• Connections can also be categorized as point-to-point or multipoint

• Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer
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Q6. Can you explain active directory?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports hierarchical structure with domains, trees, and forests
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Q1. Doora process, DSCP Process
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Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
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