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3.5

based on 104 Reviews

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SHL Technical Support Executive Interview Questions and Answers

Updated 28 Oct 2022

SHL Technical Support Executive Interview Experiences

1 interview found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What are you working currently?
  • Q2. Are you able to troubleshoot the hardware and software or have good knowledge in computer and Networking?
  • Ans. 

    Yes, I have good knowledge in troubleshooting both hardware and software issues as well as computer and networking.

    • I have experience in diagnosing and resolving hardware issues such as faulty RAM, hard drives, and power supplies.

    • I am proficient in troubleshooting software problems including operating system errors, driver issues, and software conflicts.

    • I have a strong understanding of networking concepts such as TCP/IP...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Try hard and never give up and never loose hope on what you are working or studying.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What difficult situation you faced in work
  • Ans. 

    Dealing with an irate customer who was unhappy with our service

    • Remaining calm and empathetic towards the customer

    • Listening actively to understand their concerns

    • Offering solutions and alternatives to address their issues

    • Following up to ensure the problem was resolved satisfactorily

  • Answered by AI
  • Q2. What is your strength
  • Ans. 

    My strength lies in my ability to effectively communicate with customers and resolve their issues in a timely manner.

    • Excellent communication skills

    • Strong problem-solving abilities

    • Empathy towards customers' concerns

    • Ability to remain calm under pressure

    • Experience in handling difficult customers

    • Efficient time management skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be positive
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Experience details
Round 2 - Aptitude Test 

Knowledge based on the Grammar

Round 3 - One-on-one 

(1 Question)

  • Q1. Manager Round for final interview selection

Interview Preparation Tips

Interview preparation tips for other job seekers - Very BAD Environment. should BAN this company. Useless Biased people are working. Do do a proper Background Verification for this Company. Company is Biased towards their Employes.
HR's are the worst out of them all.
They are not their sitting on HR position to help their company Employees.
Just sitting their and having Gossips and damaging employees name.
Useless Stupid HR - Good for Nothing.
One of my Family Members had very BAD experience people tried to harass her and then she had to face difficulty in working in that environment with all the nonsense there.

DON'T WORK FOR FIRST ADVANTAGE
IT IS A FRAUD COMPANY.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself and work expereince.
  • Q2. Tell me about yourself and work experience.
Round 2 - Technical 

(1 Question)

  • Q1. Networking and windows related question. active directory etc...

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview just asking basics networking related questions.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. SQL is mandatory and many questions will be asked on the same
  • Q2. What is stored procedure
  • Ans. 

    A stored procedure is a set of SQL statements that can be saved and reused in a database management system.

    • Stored procedures can improve performance by reducing network traffic and increasing security.

    • They can be used to encapsulate business logic for easier maintenance and scalability.

    • Stored procedures can accept input parameters and return output parameters or result sets.

    • Examples include procedures for updating cust...

  • Answered by AI
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Communication related questions
  • Q2. Basic interview question to test communication skills
  • Q3. Family background

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1:Self introduction
  • Ans. 2: memorable day in your life
  • Answered Anonymously
Round 2 - HR 

(1 Question)

  • Q1. Explain your previous job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is easy just they check our communication
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. DHCP and Apache server related
Round 3 - Technical 

(1 Question)

  • Q1. DHCP and Apache server

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask relevant questions

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. How you will debug an application?
  • Ans. 

    Debugging an application involves identifying and fixing errors in the code.

    • Reproduce the issue to understand the problem

    • Use debugging tools like log files, debuggers, and profilers

    • Isolate the problem area and analyze the code

    • Fix the issue and test the application thoroughly

    • Document the debugging process and the solution

  • Answered by AI
  • Q2. What is method overloading and over riding?
  • Ans. 

    Method overloading is creating multiple methods with the same name but different parameters. Method overriding is creating a new implementation of an existing method in a subclass.

    • Method overloading is used to provide different ways of calling the same method with different parameters.

    • Method overriding is used to provide a new implementation of an existing method in a subclass.

    • Method overloading is resolved at compile-...

  • Answered by AI
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. How well you can rate yourself for this position and why?
  • Q3. What is your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with resume. I got all the questions related to my work. Also they covered core java and Java related topics. Brush up your skills as per the JD.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Pst and ost, Bitlocker, Hang issue
  • Q2. Outlook pst, Microsoft office
Round 3 - One-on-one 

(2 Questions)

  • Q1. Working of Job related
  • Q2. Printer issue,What is ADID
  • Ans. 

    ADID stands for Automatic Device Identification. It is a feature that allows printers to automatically identify and configure themselves on a network.

    • ADID helps in simplifying the process of adding printers to a network by automatically detecting and configuring them.

    • It eliminates the need for manual configuration of printers on a network.

    • ADID is commonly used in enterprise environments where multiple printers need to ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Progressive infovision is very secure company and provide salary time to time.Compamy's help on job role.

Skills evaluated in this interview

SHL Interview FAQs

How many rounds are there in SHL Technical Support Executive interview?
SHL interview process usually has 2 rounds. The most common rounds in the SHL interview process are Resume Shortlist and One-on-one Round.
How to prepare for SHL Technical Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SHL. The most common topics and skills that interviewers at SHL expect are Technical Support.

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SHL Technical Support Executive Salary
based on 5 salaries
₹4 L/yr - ₹6.5 L/yr
36% more than the average Technical Support Executive Salary in India
View more details

SHL Technical Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

3.0

Skill development

4.0

Work-life balance

4.0

Salary

4.0

Job security

4.0

Company culture

4.0

Promotions

3.0

Work satisfaction

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