Sharekhan CSR Executive Interview Questions and Answers

Q1. Brief yourself Why want you join Bajaj
Ans. 
Experienced sales executive with a proven track record in achieving targets and building strong client relationships.
• I am passionate about sales and have a successful track record in meeting and exceeding targets.

• I have strong communication and negotiation skills, which are essential for a sales executive role.

• I am excited about the opportunity to work for Bajaj, a reputable company known for its innovative products an...read more
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Q2. What are you knowing about your job role
Ans. 
Sales Executive is responsible for selling products or services to customers, building relationships, and achieving sales targets.
• Developing and implementing sales strategies to attract new customers

• Maintaining relationships with existing customers to ensure repeat business

• Meeting or exceeding sales targets set by the company

• Providing excellent customer service and resolving any issues or complaints

• Keeping up to date w...read more
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Q1. Tell me something about yourself which is not on your resume?
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Q2. Which metric is important? AHT or CSAT?
Ans. 
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
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Q1. What is invoicing
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Invoicing is the process of sending a bill to a customer for goods or services provided.
• Invoicing includes details such as the quantity of items, price per item, total amount due, payment terms, and payment instructions.

• It is an important part of the billing process for businesses to receive payment for their products or services.

• Invoices can be sent electronically or in paper format.

• Invoicing helps businesses keep tra...read more
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Q2. What id3 way matching
Ans. 
3-way matching is a process used in accounting to ensure that the three documents - purchase order, invoice, and receiving report - match.
• Three documents involved: purchase order, invoice, and receiving report

• Ensures accuracy and prevents fraud

• Helps in verifying the quantity, price, and terms of the transaction
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Q3. Types of po number
Ans. 
Types of PO numbers include standard PO numbers, blanket PO numbers, and contract PO numbers.
• Standard PO numbers are used for one-time purchases.

• Blanket PO numbers are used for multiple purchases over a period of time.

• Contract PO numbers are used for purchases based on a specific contract agreement.
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Q4. What do you understand p2p
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P2P stands for peer-to-peer, a decentralized communication model where two or more parties interact directly with each other.
• P2P networks allow users to share resources, such as files or bandwidth, without the need for a central server.

• Examples of P2P networks include BitTorrent for file sharing and Bitcoin for cryptocurrency transactions.

• P2P communication can be more secure and efficient than traditional client-server
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Q5. Difference in po and invoice
Ans. 
PO is a purchase order issued by a buyer to a seller, outlining the products or services to be purchased. An invoice is a bill issued by the seller to the buyer, requesting payment for the products or services provided.
• Purchase Order (PO) is issued by the buyer to the seller, specifying the products or services to be purchased.

• Invoice is issued by the seller to the buyer, requesting payment for the products or services...read more
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Q1. What is your name
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Q2. What is your profile
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Q1. How much experiece you have
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Discussing about the previous organisation work programm and present job roles and responsibilities.

Like reasoning, maths, nbfc related questions

Q1. Computer test like nbfc related
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Q1. Why we choose to you in our company. Etc etc
Ans. 
I am a dedicated and experienced customer care executive with a proven track record of providing exceptional service and resolving customer issues efficiently.
• I have a strong background in customer service, with X years of experience in handling customer inquiries and complaints.

• I am skilled in communication and problem-solving, which are essential qualities for a customer care executive.

• I have received positive feedba...read more
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Q1. Tell me about your self
Ans. 
I am a seasoned executive with over 20 years of experience in leading successful teams and driving business growth.
• I have a proven track record of delivering results and exceeding targets

• I am skilled in strategic planning, budgeting, and resource allocation

• I am a strong communicator and collaborator, able to build and maintain relationships with stakeholders at all levels

• I am passionate about developing and mentoring t...read more
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Q2. Why did you leave your previous job
Ans. 
Seeking new challenges and growth opportunities
• Desire for professional development

• Limited growth potential in previous role

• Looking for new challenges and experiences

• Company restructuring resulted in redundancy
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Q3. This salary you will satisfied
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Q1. None of above queation
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Q2. What do you know about our company's products and service
Ans. 
Your company offers a wide range of products and services to cater to various needs of customers.
• Your company offers products and services in multiple categories such as electronics, home appliances, fashion, and beauty.

• The company has a strong online presence and offers easy and secure online shopping experience to customers.

• The company also provides after-sales services such as repair and maintenance services for its...read more
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