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ServiceNow Interview Questions, Process, and Tips

Updated 11 Feb 2025

Top ServiceNow Interview Questions and Answers

View all 97 questions

ServiceNow Interview Experiences

Popular Designations

120 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Return on investment on the IT investment is key focus here.
  • Q2. How would different personas be impacted.
  • Q3. How service management adds to customer experience.
  • Ans. 

    Service management enhances customer experience by ensuring efficient and effective delivery of services.

    • Service management helps in setting clear service expectations with customers.

    • It ensures timely and consistent delivery of services, leading to customer satisfaction.

    • Service management also involves handling customer feedback and complaints effectively.

    • By optimizing service processes, service management can improve ...

  • Answered by AI
  • Q4. Field management services

Interview Preparation Tips

Topics to prepare for ServiceNow Software Architect interview:
  • Return on investment
  • Corporate Governance
Interview preparation tips for other job seekers - It's an outstanding company with disregard for your work life balance.pays very high

Software Architect Interview Questions asked at other Companies

Q1. How service management adds to customer experience.
View answer (1)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Support Role Questions 1) Like explaining a case which was done in your previous role and experience
  • Q2. Questions on Javascript
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical Interview questions on Javascript, HTML, CSS and behavioural
Round 3 - Behavioral 

(1 Question)

  • Q1. Manager Questions based on Position and previous work experience.

Top ServiceNow Technical Support Engineer Interview Questions and Answers

Q1. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
View answer (1)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. Find longest palindromic substring in a given string.
  • Ans. 

    Use dynamic programming to find the longest palindromic substring in a given string.

    • Iterate through the string and expand around each character to find palindromes.

    • Store the length of the longest palindrome found so far.

    • Return the substring based on the start and end indices of the longest palindrome.

  • Answered by AI
  • Q2. How to serialize and deserialise a tree
  • Ans. 

    To serialize and deserialize a tree, use a recursive approach to traverse the tree and store the data in a suitable format.

    • Use pre-order traversal to serialize the tree by storing the node values in a list or string.

    • For deserialization, reconstruct the tree by recursively building nodes from the serialized data.

    • Consider using JSON or XML format for serialization to easily store and retrieve tree structure.

  • Answered by AI
  • Q3. Find if a given regex (containing ., * and lower case english chars) matches a given string.
  • Ans. 

    Use regex library to match given regex with string.

    • Use a regex library like re in Python to match the given regex with the string.

    • Check if the regex matches the string using the library functions.

    • Handle cases where the regex contains special characters like . and * appropriately.

  • Answered by AI
  • Q4. Explain about throttling and implement throttle function.
  • Ans. 

    Throttling is a technique used to control the rate of requests sent to a server.

    • Throttling helps prevent server overload by limiting the number of requests processed at a time.

    • Implementing a throttle function involves setting a maximum request rate and delaying excess requests.

    • Example: Implementing a throttle function in a web application to limit the number of API calls made to a third-party service.

    • Example: Throttlin...

  • Answered by AI
Round 2 - Technical 

(4 Questions)

  • Q1. Find squares of elements in a sorted array and return the sorted response.
  • Ans. 

    Sort the squares of elements in a sorted array and return the sorted response.

    • Iterate through the array and square each element.

    • Store the squared values in a new array.

    • Sort the new array and return it.

  • Answered by AI
  • Q2. Write a short promise example and implement your own promise
  • Ans. 

    A promise is a commitment to do something in the future, typically used for asynchronous operations in JavaScript.

    • Promises are used to handle asynchronous operations in JavaScript.

    • They represent a value that may be available now, in the future, or never.

    • Promises have three states: pending, fulfilled, or rejected.

    • Example: new Promise((resolve, reject) => { setTimeout(() => resolve('Done!'), 1000); });

  • Answered by AI
  • Q3. Explain event loop, what are different types of queues in event loop
  • Ans. 

    Event loop is a mechanism that allows for asynchronous execution of code by managing the order of events in a single thread.

    • Event loop continuously checks the call stack for any functions that need to be executed, and processes them in a non-blocking manner.

    • Different types of queues in event loop include microtask queue (Promise callbacks), macrotask queue (setTimeout, setInterval callbacks), and animation frame queue

  • Answered by AI
  • Q4. What is virtual DOM and why its faster
  • Ans. 

    Virtual DOM is a lightweight copy of the actual DOM, used to improve performance by minimizing direct manipulation of the real DOM.

    • Virtual DOM is a concept used in frameworks like React to optimize rendering performance.

    • Changes are first made to the virtual DOM, which is then compared to the real DOM to identify the minimal updates needed.

    • This approach reduces the number of actual DOM manipulations, resulting in faster...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for ServiceNow Senior Software Engineer interview:
  • React.Js
  • Javascript
  • DSA

Skills evaluated in this interview

Top ServiceNow Senior Software Engineer Interview Questions and Answers

Q1. Explain event loop, what are different types of queues in event loop
View answer (1)

Senior Software Engineer Interview Questions asked at other Companies

Q1. K Largest Elements Problem Statement You are given an integer k and an array of integers that contain numbers in random order. Write a program to find the k largest numbers from the given array. You need to save them in an array and return ... read more
View answer (1)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How to solve the error in the code? what is scope? what are logical operators?
  • Ans. 

    Scope refers to the visibility and accessibility of variables in a program. Logical operators are used to perform logical operations in code.

    • Scope in programming refers to where in the code a variable can be accessed. It can be global, local, or block scope.

    • To solve an error in the code, first identify the error message or behavior causing the issue. Then, debug the code by checking for syntax errors, logical errors, o...

  • Answered by AI
  • Q2. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
  • Ans. 

    To get data in a table using js, you can use DOM manipulation methods like getElementById or querySelector. Other ways to print output include console.log and innerHTML. A block in js is a set of statements enclosed in curly braces.

    • Use getElementById or querySelector to get data in a table using js

    • Other ways to print output include console.log and innerHTML

    • A block in js is a set of statements enclosed in curly braces,

  • Answered by AI
Round 2 - Behavioral 

(2 Questions)

  • Q1. About ServiceNow? About the technical role in my previous company? previous job roles and responsibilities? Why do you want to switch from previous company? How will you handle the challenges here in servi...
  • Q2. Why do I want to switch from my previous company?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Looking for new challenges and opportunities for growth

    • Interested in gaining experience in a different industry or technology

    • Seeking a better work-life balance or company culture

    • Wanting to work with a different team or leadership style

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview went well, but I didn't receive any feedback beyond the rejection. I hope to get some insights into the reasons for the decision, as it would help to learn for next time. I'll definitely try again!

Skills evaluated in this interview

Top ServiceNow Technical Support Engineer Interview Questions and Answers

Q1. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
View answer (1)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

ServiceNow interview questions for popular designations

 Software Engineer

 (13)

 Technical Support Engineer

 (8)

 Senior Software Engineer

 (8)

 Product Manager

 (4)

 Software Developer

 (4)

 Software Engineer Intern

 (3)

 Software Quality Engineer

 (3)

 Senior Technical Support Engineer

 (3)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

First round include mcq related sql ,linux

Round 2 - Technical 

(2 Questions)

  • Q1. It is related to my project it was easy
  • Q2. Question about join in sql
Round 3 - Technical 

(1 Question)

  • Q1. Service now question bussines rule etc
Round 4 - HR 

(1 Question)

  • Q1. Behaviour question like why service now

Top ServiceNow Technical Support Engineer Interview Questions and Answers

Q1. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
View answer (1)

Technical Support Engineer Interview Questions asked at other Companies

Q1. Admin Questions :- What is Relationships what are types of relationships
View answer (4)

Get interview-ready with Top ServiceNow Interview Questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Java op question
  • Q2. 2 problem solving questions somewhat like three sum
Round 2 - Technical 

(2 Questions)

  • Q1. 3-4 coding questions easy to medium level
  • Q2. 2 Automation related questions using selenium.

Software Quality Engineer Interview Questions asked at other Companies

Q1. Palindromic Partitioning Problem Statement Given a string ‘str’, calculate the minimum number of partitions required to ensure every resulting substring is a palindrome. Input: The first line contains an integer ‘T’, the number of test case... read more
View answer (1)

Jobs at ServiceNow

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Coding Test 

In first round 4 coding question like 1 dsa 2 database and one is api and question is very simple . coding round was conducted in hackerrank

Round 2 - Technical 

(2 Questions)

  • Q1. DSA QUESTION LIKE TREE AND GRAPH
  • Q2. DP AND SORTING APPROACH
Round 3 - Coding Test 

Again same but dsa question and oops concept in deep level

Interview Preparation Tips

Interview preparation tips for other job seekers - good knowledge in dsa , database , programming thats it

Software Developer Interview Questions asked at other Companies

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the array. Example: Input: array = [34, -50, 42, 14, -5, 86] Output: 137 Explanation: The maximum sum is... read more
View answer (42)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2024. There were 5 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Technical Round
  • Q2. Java , Selenium, Testing Concepts
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical round - java , selenium, situation base questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Techno Managerial Round
Round 4 - One-on-one 

(1 Question)

  • Q1. Directorial Round
Round 5 - HR 

(1 Question)

  • Q1. Basic HR Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with java, Selenium, Basic DB concepts and testing concepts

Software Quality Engineer Interview Questions asked at other Companies

Q1. Palindromic Partitioning Problem Statement Given a string ‘str’, calculate the minimum number of partitions required to ensure every resulting substring is a palindrome. Input: The first line contains an integer ‘T’, the number of test case... read more
View answer (1)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Portal and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Sliding window based question
Round 2 - Technical 

(1 Question)

  • Q1. Java, JS, SQL based questions
Round 3 - HR 

(1 Question)

  • Q1. Reasons to switch , motivation , salary discussion

Top ServiceNow Software Engineer Interview Questions and Answers

Q1. Set Matrix Zeros Problem Statement Given an N x M integer matrix, if an element is 0, set its entire row and column to 0's, and return the matrix. Specifically, if a cell has a value 0 (i.e., matrix[i][j] == 0), change all cells in the ith ... read more
View answer (3)

Software Engineer Interview Questions asked at other Companies

Q1. Bridge and torch problem : Four people come to a river in the night. There is a narrow bridge, but it can only hold two people at a time. They have one torch and, because it's night, the torch has to be used when crossing the bridge. Person... read more
View answer (196)

SSE Interview Questions & Answers

user image Shayak Chakraborty

posted on 30 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Hackerrank test - DSA, RestAPI, SQL

Round 2 - Technical 

(2 Questions)

  • Q1. Data Structures and Alogrithms
  • Q2. Data Structures and Algorithms
Round 3 - Technical 

(1 Question)

  • Q1. System Design some feature in a social media platform.
  • Ans. 

    Implementing a 'Close Friends' feature in a social media platform.

    • Allow users to create a list of close friends to share exclusive content with

    • Provide options for users to customize privacy settings for their close friends list

    • Include a notification feature for when a user is added to someone else's close friends list

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Coding and Database design
Round 5 - One-on-one 

(1 Question)

  • Q1. Today to conducted quickly

Skills evaluated in this interview

SSE Interview Questions asked at other Companies

Q1. What is docker and what are the basic commands of docker
View answer (1)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. Based on experience and some technical scripting best practice question
Round 2 - Presentaion 

(1 Question)

  • Q1. Virtual agent presentation to a client and demo, followed by questions related to VA
Round 3 - Technical 

(1 Question)

  • Q1. Around experience

Senior Consultant Interview Questions asked at other Companies

Q1. 1. What's the use of update sets and how do you move update set from one instance to another? Once you imported the update set, what will you do? To check the customisations, You need to do open the update set and do something. What is that... read more
View answer (3)

ServiceNow Interview FAQs

How many rounds are there in ServiceNow interview?
ServiceNow interview process usually has 2-3 rounds. The most common rounds in the ServiceNow interview process are Technical, One-on-one Round and Coding Test.
How to prepare for ServiceNow interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ServiceNow. The most common topics and skills that interviewers at ServiceNow expect are Licensing, Javascript, microsoft, Python and Unit Testing.
What are the top questions asked in ServiceNow interview?

Some of the top questions asked at the ServiceNow interview -

  1. Given a container and 3 shapes of balls small , medium , large using each type ...read more
  2. If a variable is protected in parent class and another variable with same name ...read more
  3. There are 9 balls one ball is lighter out of them and we have a balance how wou...read more
How long is the ServiceNow interview process?

The duration of ServiceNow interview process can vary, but typically it takes about less than 2 weeks to complete.

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ServiceNow Interview Process

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Interview experience

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Good
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based on 382 reviews

4.1/5

Rating in categories

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Skill development

4.0

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4.1

Salary

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Job security

4.1

Company culture

3.5

Promotions

3.7

Work satisfaction

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