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SBI Cards & Payment Services

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3.7

based on 3.9k Reviews

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SBI Cards & Payment Services Senior Customer Service Executive Interview Questions and Answers for Freshers

Updated 4 Aug 2023

SBI Cards & Payment Services Senior Customer Service Executive Interview Experiences for Freshers

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 4 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self ,intro ,privious work profile
    • Add your answer
  • Q2. What is credit card , rotational shift
  • Ans. 

    Credit card is a financial tool that allows users to make purchases on credit. Rotational shift refers to working different shifts at different times.

    • Credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

    • Rotational shift refers to a work schedule where employees rotate through a set number of shifts, such as morning, afternoon, and night...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and place

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about SBI Cards & Payment Services?
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Mr Cooper user image Anonymous

posted on 16 Nov 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. English communication
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self
    • Add your answer
  • Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
    • Add your answer
Round 3 - Aptitude Test 

Online Assessment test

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend if you are a fresher there is no use if you have a experience because they give same salary for both

Customer Support Executive Interview Questions & Answers

Pine Labs user image Anonymous

posted on 15 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(7 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Where do you see yourself in 5 years?
    • Add your answer
  • Q6. What are your strengths and weaknesses?
    • Add your answer
  • Q7. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Pine Labs Customer Support Executive interview:
  • Infromation about organisation
Interview preparation tips for other job seekers - Read something about the company you’re applying for.

Customer Service Executive Interview Questions & Answers

Synchrony user image Anonymous

posted on 12 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If it is on fixed term hiring then there is no guarantee that they will permanent you, they may or they not. So keep looking for good opportunity at the same time while in contract
More about working at SBI Cards & Payment Services

SBI Cards & Payment Services Interview FAQs

How many rounds are there in SBI Cards & Payment Services Senior Customer Service Executive interview for freshers?
SBI Cards & Payment Services interview process for freshers usually has 2 rounds. The most common rounds in the SBI Cards & Payment Services interview process for freshers are Resume Shortlist and One-on-one Round.
How to prepare for SBI Cards & Payment Services Senior Customer Service Executive interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SBI Cards & Payment Services. The most common topics and skills that interviewers at SBI Cards & Payment Services expect are Process Improvement, Customer Service, outbound, Customer Experience and MS Office.

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SBI Cards & Payment Services Senior Customer Service Executive Salary
based on 43 salaries
₹2.5 L/yr - ₹6 L/yr
12% more than the average Senior Customer Service Executive Salary in India
View more details

SBI Cards & Payment Services Senior Customer Service Executive Reviews and Ratings

based on 9 reviews

3.9/5

Rating in categories

3.9

Skill development

4.1

Work-Life balance

3.5

Salary & Benefits

3.8

Job Security

3.8

Company culture

2.8

Promotions/Appraisal

3.4

Work Satisfaction

Explore 9 Reviews and Ratings
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