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SBI Cards & Payment Services

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3.7

based on 4.1k Reviews

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SBI Cards & Payment Services Senior Customer Service Executive Interview Questions and Answers

Updated 4 Aug 2023

SBI Cards & Payment Services Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 4 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self ,intro ,privious work profile
    • Add your answer
  • Q2. What is credit card , rotational shift
  • Ans. 

    Credit card is a financial tool that allows users to make purchases on credit. Rotational shift refers to working different shifts at different times.

    • Credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

    • Rotational shift refers to a work schedule where employees rotate through a set number of shifts, such as morning, afternoon, and night...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and place

Senior Customer Service Executive Jobs at SBI Cards & Payment Services

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Top trending discussions

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Sales Executive Interview Questions & Answers

HDFC Bank user image Anonymous

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I applied via Referral and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

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Interview Preparation Tips

Interview preparation tips for other job seekers - As you wish , can ask any type of answer and question u want

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Axis Bank user image Anonymous

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I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to sale product
  • Ans. 

    To sell a product, understand the customer's needs, highlight the benefits, and create a sense of urgency.

    • Research the target audience and their pain points

    • Highlight the unique features and benefits of the product

    • Create a sense of urgency through limited time offers or scarcity

    • Build trust and rapport with the customer

    • Handle objections and provide solutions

    • Close the sale and follow up for customer satisfaction

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I have an experience in axis bank i having 20k above salary without incentives

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HDFC Bank user image Anonymous

posted on 22 Jan 2022

I applied via Company Website and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ready for your self introduction & basic of company in which you giving interview

Sales Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 20 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Behavioral 

(1 Question)

  • Q1. Self introduction, basic knowledge for banking
    • Add your answer
Round 3 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. What are your strengths and weaknesses?
    • Add your answer
  • Q7. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Banking knowledgeable,, well speak , Good learner

Sales Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 29 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself
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Kotak Mahindra Bank user image Aritro Mukherji

posted on 23 Sep 2017

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Growth prospects and compensation
    • View 1 more answer

Interview Preparation Tips

Round: Test
Duration: 25 minutes
Total Questions: 40

Round: Group Discussion
Tips: You should show how you can stand out in the competitive crowd
Duration: 5 minutes

Skills: Selling Skills, Analytical Skills

Sales Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 16 May 2018

I applied via Other

Interview Questionnaire 

1 Question

  • Q1. Why u are being here for this job...can u say a reason??
  • Ans. 

    I am passionate about sales and have a proven track record of exceeding targets in previous roles.

    • Passionate about sales and enjoy the challenge of meeting targets

    • Proven track record of exceeding sales targets in previous roles

    • Excited about the opportunity to contribute to the growth of the company

    • Answered by AI
    View 6 more answers

Interview Preparation Tips

General Tips: Dont tell the simple answer that it was my personal choice..so tell them about your colleague or friends who working in best way in that company
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

Sales Executive Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about sales and loan related questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview want to test both my knowledge and communication skills. Most of the question asked to me were related to my qualifications and experience related topics. I tried to answer each question with example also used props on the table

Sales Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 27 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Share details of your previous job.
    • Add your answer
  • Q5. Why we are hired you ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever you want to do overall life future growth job
More about working at SBI Cards & Payment Services

SBI Cards & Payment Services Interview FAQs

How many rounds are there in SBI Cards & Payment Services Senior Customer Service Executive interview?
SBI Cards & Payment Services interview process usually has 2 rounds. The most common rounds in the SBI Cards & Payment Services interview process are Resume Shortlist and One-on-one Round.
How to prepare for SBI Cards & Payment Services Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SBI Cards & Payment Services. The most common topics and skills that interviewers at SBI Cards & Payment Services expect are Process Improvement, Customer Service, MS Office, outbound and Time Management.

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SBI Cards & Payment Services Senior Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
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SBI Cards & Payment Services Senior Customer Service Executive Salary
based on 42 salaries
₹2.5 L/yr - ₹6 L/yr
12% more than the average Senior Customer Service Executive Salary in India
View more details

SBI Cards & Payment Services Senior Customer Service Executive Reviews and Ratings

based on 11 reviews

3.5/5

Rating in categories

3.6

Skill development

3.7

Work-life balance

3.4

Salary

3.5

Job security

3.5

Company culture

2.7

Promotions

3.2

Work satisfaction

Explore 11 Reviews and Ratings
Senior Customer Service Executive Jobs at SBI Cards & Payment Services
Senior Executive - Customer Services, Non-T1 Service

Gurgaon / Gurugram

3-8 Yrs

Not Disclosed

Senior Executive - Customer Services, SME

Gurgaon / Gurugram

3-8 Yrs

Not Disclosed

Senior Executive - Customer Services, Corro

Gurgaon / Gurugram

1-5 Yrs

Not Disclosed

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