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SBI Cards & Payment Services Senior Customer Service Executive Interview Questions and Answers
SBI Cards & Payment Services Senior Customer Service Executive Interview Experiences
1 interview found
I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Self ,intro ,privious work profile
- Q2. What is credit card , rotational shift
- Ans.
Credit card is a financial tool that allows users to make purchases on credit. Rotational shift refers to working different shifts at different times.
Credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.
Rotational shift refers to a work schedule where employees rotate through a set number of shifts, such as morning, afternoon, and night...
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Senior Customer Service Executive Jobs at SBI Cards & Payment Services
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I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and resolving issues efficiently.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and resolving technical issues
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. English communication
(2 Questions)
- Q1. Introduction about your self
- Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
Online Assessment test
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Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is about your abilities
- Ans.
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
Excellent communication skills - able to effectively communicate with customers and colleagues
Strong problem-solving abilities - can quickly identify and resolve customer issues
Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about ur self
- Q2. Pick up a topic and speak 1 min
- Ans.
The importance of effective communication in customer service
Clear and concise communication helps in understanding customer needs
Active listening shows empathy and builds rapport with customers
Timely responses and follow-ups demonstrate professionalism
Language and tone should be appropriate for the situation
Feedback from customers can help improve communication strategies
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NJ India Invest
Anonymous
posted on 18 Apr 2023
Selected
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
Quant, GK , Reasoning & English for 40 marks.
(1 Question)
- Q1. Introduce yourself, What is Mutual Fund, how many mutual funds are there all related to mutual fund.
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Customer Service Executive Interview Questions & Answers
Axis Direct
Anonymous
posted on 27 Sep 2022
I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Related my education
- Q2. Related my experience
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Ocwen Financial Solutions
Anonymous
posted on 28 Mar 2024
Selected
I applied via Referral and was interviewed before Mar 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.
(7 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Why should we hire you?
- Q5. Where do you see yourself in 5 years?
- Q6. What are your strengths and weaknesses?
- Q7. Tell me about yourself.
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- Infromation about organisation
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Brief your Work Experience? Need to be clear and crispy and genuine.
- Q2. Worked in Dell International Service
Versant around?
Need to be have clear vocal voice and avoid fake accent.
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Customer Service Executive Interview Questions & Answers
Axis Direct
Anonymous
posted on 28 Feb 2022
I applied via Recruitment Consulltant and was interviewed in Jan 2022. There was 1 interview round.
(1 Question)
- Q1. What is Mutual fund and how to place stoploss order.
- Ans.
A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.
Mutual funds are managed by professional fund managers.
Investors buy shares in the mutual fund, which represent their ownership in the fund's assets.
Mutual funds offer diversification and professional management to individual investors.
Stoploss order is a type of order placed by an investor...
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SBI Cards & Payment Services Senior Customer Service Executive Interview Process
based on 1 interview
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SBI Cards & Payment Services Senior Customer Service Executive Reviews and Ratings
based on 11 reviews
Rating in categories
|
Branch Relationship Executive
1.4k
salaries
|  ₹0.8 L/yr - ₹5 L/yr |
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Senior Executive
938
salaries
| ₹2 L/yr - ₹7 L/yr |
|
Sales Executive
873
salaries
| ₹1 L/yr - ₹4 L/yr |
|
Assistant Manager
632
salaries
| ₹3.5 L/yr - ₹11 L/yr |
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Team Lead
526
salaries
| ₹1.4 L/yr - ₹5.8 L/yr |
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