SBI Cards & Payment Services Area Collection Manager Interview Questions and Answers

Q1. Almost 1000 people applied for the post as per Naukri Data. So, called the HR tried to give brief abt myself
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Q2. Experience /CTC/Notice Period/Education etc
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Q3. Willing to relocated?
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Q4. No such question.....
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Q5. Whats my salary expection?
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Q1. Job profile daily activities
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Q2. Over experience collection details
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Why are you looking for a change?
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Q1. How do you do collection?
Ans. 
I employ a systematic approach to collections, focusing on communication, relationship-building, and strategic follow-ups.
• Establish clear communication: I initiate contact with clients through phone calls and emails to discuss outstanding balances.

• Build relationships: I prioritize understanding clients' situations to foster trust and encourage timely payments.

• Set up reminders: I use automated systems to send reminders ...read more
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Q2. What is DRR?
Ans. 
DRR stands for Disaster Risk Reduction, focusing on minimizing disaster impacts through preparedness and mitigation strategies.
• DRR involves assessing risks and vulnerabilities to disasters.

• It includes strategies like early warning systems and community education.

• Examples of DRR activities are floodplain zoning and earthquake-resistant building codes.

• International frameworks like the Sendai Framework promote DRR globall
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Q1. Fast round best but 2nd round no comments
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Q2. Why do you want to leave this company?
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Q1. How much experience in collection
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Q2. Total experience
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Q3. Suitable Locations?
Ans. 
Suitable locations for the Area Collection Manager role depend on factors such as target market, competition, and accessibility.
• Consider the target market and ensure the location is easily accessible to them.

• Assess the competition in the area and choose a location with less competition.

• Evaluate the accessibility of the location for both customers and employees.

• Look for areas with high foot traffic or proximity to poten...read more
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Q4. In witch Bucket?
Ans. 
The question is asking about the bucket in which something belongs.
• The question is asking for a specific bucket or category.

• The answer should provide the name or description of the bucket.

• Examples of buckets could be 'current', 'overdue', 'written off', etc.
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Q5. Team Handling experience
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Q1. What is the process off collection .
Ans. 
The process of collection involves contacting individuals or businesses to recover outstanding debts or payments.
• Contacting debtors via phone calls, emails, or letters to remind them of their outstanding payments

• Negotiating payment plans or settlements with debtors to recover the owed amount

• Recording all communication and payment agreements for documentation purposes

• Escalating collection efforts by involving legal acti...read more
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Tell me about your self.

Q1. What do you mean Team DRR.
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