ICICI Home Finance Collections Executive Interview Questions and Answers

Q1. Self introduction
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Q1. General information
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Q2. What you know about collections ?
Ans. 
Collections involve the process of recovering overdue payments from customers or clients.
• Collections involve contacting customers who have overdue payments.

• Negotiating payment plans with customers to settle their debts.

• Recording all communication and payment agreements with customers.

• Utilizing collection software to track and manage accounts.

• Following legal guidelines and regulations when pursuing collections.

• Examples:...read more
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Q3. What is Secured and Unsecured loans? What is NPA and Write off and Pre NPA ?
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Secured loans are backed by collateral, while unsecured loans are not. NPA refers to non-performing assets, write off is when a loan is considered uncollectible, and pre NPA refers to loans at risk of becoming NPA.
• Secured loans are loans that are backed by collateral, such as a house or car, reducing the risk for the lender.

• Unsecured loans are not backed by collateral, making them riskier for the lender.

• NPA (Non-Perfor...read more
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Q1. General discussion
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Q1. Reason behind leaving last organisation
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Collection ko lakar koi bi questions ho

Q1. Housing collection kasa karta h
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Q2. Housing collection ka bara ma kiya janta ho
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Q3. Collection kasa krta h
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Q4. Payment na krna par sec 25 ka notice data h
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Q5. Grup visit karta h or fir emi collection karta h
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Q6. Notice dikhakar drata h fir emi collection karta hai
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Q1. Haw can you recover the money
Ans. 
Recovering money requires a systematic approach and effective communication with the debtor.
• Identify the reason for non-payment and address it promptly

• Establish a payment plan and follow up regularly

• Consider legal action if necessary

• Maintain a positive relationship with the debtor to ensure future business

• Utilize collection agencies or debt collectors as a last resort
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Q1. What is the Recovery
Ans. 
Recovery refers to the process of regaining something that has been lost or damaged.
• Recovery can refer to financial recovery, such as the process of recovering unpaid debts or loans.

• It can also refer to physical recovery, such as the process of recovering from an injury or illness.

• In the context of data, recovery can refer to the process of recovering lost or corrupted data.

• Recovery can also refer to the process of res...read more
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Q2. What is the Recovery tools
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Recovery tools are software or hardware used to recover lost or corrupted data.
• Recovery tools can be used to recover data from hard drives, USB drives, memory cards, and other storage devices.

• Examples of recovery tools include Recuva, EaseUS Data Recovery Wizard, and TestDisk.

• Recovery tools can also be used to recover deleted or lost partitions on a hard drive.

• Hardware recovery tools include devices that can read data ...read more
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Q1. Hr will take more then 1 hr
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Q2. About experience and checking the communication skills
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Q3. How you manage if you cant handle the problem
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I would seek help from a colleague or supervisor to find a solution and learn from the experience.
• Seek assistance from a more experienced colleague or supervisor

• Research and gather information to better understand the problem

• Take a step back and reassess the situation to find alternative solutions
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