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Samsung

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3.9

based on 7.2k Reviews

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Samsung Customer Care Executive Interview Questions and Answers

Updated 17 Jan 2025

Samsung Customer Care Executive Interview Experiences

2 interviews found

Customer Care Executive Interview Questions & Answers

user image compelling Future

posted on 17 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What was you yesterday routine ?
  • Ans. 

    I woke up early, exercised, had breakfast, went to work, attended meetings, helped customers, had lunch, continued work, went home, relaxed, and slept.

    • Woke up early

    • Exercised

    • Had breakfast

    • Went to work

    • Attended meetings

    • Helped customers

    • Had lunch

    • Continued work

    • Went home

    • Relaxed

    • Slept

    • Answered by AI
    Add your answer
  • Q2. How to handle angry customers ?
  • Ans. 

    Handle angry customers by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

    • Stay calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Apologize for any inconvenience caused, even if it wasn't your fault

    • Offer solutions or alternatives to resolve the issue

    • Follow up with the

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 19 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1.tell me about yourself? 2.what is bpo? 3.what do you have read today ?
    • Add your answer
  • Q2. Full form of dafa?
  • Ans. 

    DAFA stands for Department of Agriculture and Fisheries Administration.

    • DAFA is a government department responsible for overseeing agriculture and fisheries.

    • It plays a crucial role in regulating and promoting sustainable practices in these industries.

    • Examples of DAFA initiatives include promoting organic farming and sustainable fishing practices.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and you surely will grab a job

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
View answers (39)
asked in Teleperformance
Q2. Introduction Explain something in English What is customer care o ... read more
View answers (33)
asked in Concentrix Corporation
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
View answers (9)
asked in Teleperformance
Q4. Tell me about this product how will sell to the customer
View answers (10)
asked in Tech Mahindra
Q5. How will you handle irrated customers?
View answers (22)
View All

Top trending discussions

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Sales Executive Interview Questions & Answers

Sony user image Anonymous

posted on 8 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Products related questions
    • Add your answer
  • Q2. Good communication with well good parsonality
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your experienced in sales you will get the job with the god salary with best insensitives

Sales Executive Interview Questions & Answers

Sony user image Anonymous

posted on 11 Sep 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About experience
    • Add your answer
  • Q2. About knowledge
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. About experience
    • Add your answer
  • Q2. About technology
    • Add your answer
Round 3 - Group Discussion 

About retail stores technology of products

Interview Preparation Tips

Interview preparation tips for other job seekers - Great job secure salary on time increments on time best in retails sony

Sales Executive Interview Questions & Answers

Xiaomi user image Anonymous

posted on 27 Jan 2025

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Previous experience
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous experience
    • Add your answer

Sales Executive Interview Questions & Answers

LG Electronics user image Anonymous

posted on 19 Sep 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic details Sell my mobile phone
    • Add your answer
  • Q2. Tell me something about role which you had applied for?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Sales Executive Interview Questions & Answers

LG Electronics user image Anonymous

posted on 17 Feb 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Group Discussion 

Questions regarding my experience and my life.why choose this field

Sales Executive Interview Questions & Answers

LG Electronics user image Nupur Nandey

posted on 20 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Advertisement are all glitter and less gold

Round 2 - Technical 

(2 Questions)

  • Q1. Nestle Overview
    • Add your answer
  • Q2. Why sales executive ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

Sales Executive Interview Questions & Answers

Apple user image Anonymous

posted on 23 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Ap humari company ku join karna cahte ho phle kha rhe or vha se ku chori job or kitna time kiya vha or yha ap kse kaam karoge or mare bare me bhi
    • Add your answer
  • Q2. Yes sales executive ko kase kaam karna cahiye jo customer phone lekar jaye uski problem kya h kis chijo mế problem a rhi h
    • Add your answer

Sales Executive Interview Questions & Answers

LG Electronics user image Anonymous

posted on 1 Jan 2022

Interview Questionnaire 

1 Question

  • Q1. Who you are suitable for this job
    • Add your answer
More about working at Samsung
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#2 Best Mega Company - 2021

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Samsung Interview FAQs

How many rounds are there in Samsung Customer Care Executive interview?
Samsung interview process usually has 1-2 rounds. The most common rounds in the Samsung interview process are One-on-one Round, HR and Resume Shortlist.
What are the top questions asked in Samsung Customer Care Executive interview?

Some of the top questions asked at the Samsung Customer Care Executive interview -

  1. How to handle angry customer...read more
  2. Full form of da...read more

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Samsung Customer Care Executive Interview Process

based on 3 interviews

Interview experience

4.3
  
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Samsung Customer Care Executive Salary
based on 27 salaries
₹1 L/yr - ₹3.6 L/yr
24% less than the average Customer Care Executive Salary in India
View more details

Samsung Customer Care Executive Reviews and Ratings

based on 9 reviews

4.3/5

Rating in categories

4.6

Skill development

4.3

Work-life balance

4.7

Salary

4.1

Job security

4.5

Company culture

4.5

Promotions

4.5

Work satisfaction

Explore 9 Reviews and Ratings
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