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Samsung Customer Care Executive Interview Questions and Answers
Samsung Customer Care Executive Interview Experiences
2 interviews found
compelling Future
(2 Questions)
- Q1. What was you yesterday routine ?
- Ans.
I woke up early, exercised, had breakfast, went to work, attended meetings, helped customers, had lunch, continued work, went home, relaxed, and slept.
Woke up early
Exercised
Had breakfast
Went to work
Attended meetings
Helped customers
Had lunch
Continued work
Went home
Relaxed
Slept
- Q2. How to handle angry customers ?
- Ans.
Handle angry customers by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to defuse the situation
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions or alternatives to resolve the issue
Follow up with the
Selected
I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. 1.tell me about yourself? 2.what is bpo? 3.what do you have read today ?
- Q2. Full form of dafa?
- Ans.
DAFA stands for Department of Agriculture and Fisheries Administration.
DAFA is a government department responsible for overseeing agriculture and fisheries.
It plays a crucial role in regulating and promoting sustainable practices in these industries.
Examples of DAFA initiatives include promoting organic farming and sustainable fishing practices.
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Referral and was interviewed in Dec 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. About my past experience
- Q2. Future goals
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself.
Harsh vardhan
Interview Questionnaire
1 Question
- Q1. What do you know about our company and why do you join it ?
- Ans.
I know that your company is a leading provider of innovative sales solutions in the industry. I am joining because of your strong reputation and commitment to excellence.
Your company has a proven track record of success in delivering top-notch sales solutions.
I am impressed by the innovative approach your company takes in the sales industry.
Your company's commitment to excellence and customer satisfaction aligns with m...
Interview Preparation Tips
Experience: I was told to tell me about my self. They checked my communication skills and my confidence level.
Tips: Be confident in this round about your self. And represent yourself in good professional way.
Round: HR Interview
Experience: In this round they were checking our knowledge and our homework that what we knew about them and their products. They were also checking that are we ready for learning and do we have potential or not.
Tips: Don't show that you know everything. Just talk point to point. So much Pre-requisite knowledge can be bad for you.
College Name: Galgotias University
I applied via Campus Placement and was interviewed before Sep 2019. There were 7 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. About yourself
- Q2. 2. Why did you choose this job
- Q3. 3. Why did you choose oppo
- Q4. 4. One region is Very bad and other region is good, which region you choose to work.
- Q5. 5. Goal in life
- Ans.
My goal in life is to continuously learn and grow, both personally and professionally, while making a positive impact on others.
Constantly seek opportunities for self-improvement and development
Set specific, achievable goals to work towards
Help and inspire others to reach their full potential
Strive to make a difference in the lives of those around me
Interview Preparation Tips
First round is simple aptitude
2nd round is Group discussion
3rd is Face to face interview
4th is panel interview
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me about baise features about mobile
- Ans.
Mobile devices have various features that enhance communication, productivity, and entertainment.
Mobile phones offer seamless connectivity through calls, texts, and internet access.
They have advanced cameras for capturing high-quality photos and videos.
Mobile apps provide a wide range of functionalities, such as social media, gaming, and productivity tools.
Smartphones have built-in GPS for navigation and location-based...
Interview Preparation Tips
Selected
I applied via Job Fair and was interviewed in Apr 2024. There was 1 interview round.
Targets achievements and working etc
Interview Preparation Tips
Sales Executive Interview Questions & Answers
Panasonic Life Solutions India
Anonymous
posted on 27 Jan 2021
I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How you evaluate the business viability of the distributor
- Ans.
To evaluate the business viability of a distributor, I would consider factors such as financial stability, market reputation, customer base, and product portfolio.
Assess the distributor's financial stability by reviewing their financial statements, cash flow, and profitability.
Evaluate the distributor's market reputation by researching customer reviews, industry rankings, and awards.
Examine the distributor's customer b...
- Q2. How you monitor the ROI of the distributor? How frequently you evaluate the ROI? What are the steps taken by you to keep healthy ROI of the distributor?
- Ans.
Monitoring and evaluating distributor ROI is crucial for sales success. Here's how I do it.
I monitor distributor sales data regularly to track their ROI
I evaluate ROI on a monthly basis to identify trends and areas for improvement
I work with distributors to set realistic sales goals and provide support to help them achieve those goals
I analyze the effectiveness of marketing and promotional campaigns to ensure they are ...
Interview Preparation Tips
Keep record of YTD and MTD achievements of your territory
Keep record of your territory competition Distributors and products.
Keep track of ROI and get the ROI report of Distributor quarterly.
Share your achievements and different steps taken by you to improve overall performance of your territory.
Evaluate your skills and abilities on the basis of your territory performance.
I applied via Campus Placement and was interviewed in Oct 2021. There were 3 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Where do you see yourself in 5 years?
- Q3. Tell me about yourself.
Genaral question
Interview Preparation Tips
Bissiness is all time A growth target
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Samsung Customer Care Executive Interview Process
based on 3 interviews
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Samsung Customer Care Executive Reviews and Ratings
based on 10 reviews
Rating in categories
|
Sales Executive
1.1k
salaries
|  ₹1 L/yr - ₹6.5 L/yr |
|
Assistant Manager
975
salaries
| ₹5.5 L/yr - ₹19.5 L/yr |
|
Software Engineer
891
salaries
| ₹6.5 L/yr - ₹25 L/yr |
|
Manager
529
salaries
| ₹10 L/yr - ₹33 L/yr |
|
Senior Engineer
480
salaries
| ₹4.6 L/yr - ₹18.4 L/yr |
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