RWS Group Senior Technical Support Associate Interview Questions and Answers

Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
Ans. 
My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. Tell me about your self,why we hire you
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Q2. Tell me about your degree project
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Q3. How to install a router
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Q4. What is firewall,vpn,TCP/ip
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Q5. Difference between TCP and udp
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Q6. Switching, hop count,nic
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Q7. Subnets mask, computer network
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Q8. Network optimization,vslm
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Q9. Cisco packet tracer,vlan
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Q10. DHCP,hub,data encapsulation
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Q11. What you expect ctc
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Q12. Domain and work group
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Q1. Tell me about your self
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Q2. What was the pervious work experience
Ans. 
I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
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Any topic did you speak about fluently

Writing on one topic, they wanted to check your English grammar knowledge.

Q1. About my introduction
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Q2. Why you wanted to join optum
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Q3. What is your expectation from us
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Q4. Some cross question from resume
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Q5. Are you available for rotational shift
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Q6. Salary discussion
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Q1. Typing Should be between 30-35 wpm with 95% accuracy.
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Q1. Basic question to check your communication skills
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Q1. CCNP and CCNA questions
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Q2. Basic CCNA questions
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Q1. Basic about unix /oracle/monitoring/ ticketing/ITIL
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Q1. Basic HR questions and package negotiation
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Q2. Experience/ Package related
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Q1. Provide an example of an instrument and explain how it works.
Ans. 
An example of an instrument is a thermometer, which measures temperature.
• Thermometer works by measuring the expansion or contraction of a liquid or metal in response to temperature changes.

• Common types include mercury, digital, and infrared thermometers.

• Thermometers are used in various industries such as healthcare, food, and HVAC systems.
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Q1. They was asked self introduction
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Q2. They only asked self introduction
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