RWS Group Senior Technical Support Associate Interview Questions and Answers

Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
Ans. 
My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. Tell me about your self,why we hire you
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Q2. Tell me about your degree project
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Q3. How to install a router
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Q4. What is firewall,vpn,TCP/ip
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Q5. Difference between TCP and udp
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Q6. Switching, hop count,nic
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Q7. Subnets mask, computer network
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Q8. Network optimization,vslm
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Q9. Cisco packet tracer,vlan
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Q10. DHCP,hub,data encapsulation
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Q11. What you expect ctc
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Q12. Domain and work group
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Q1. Tell me about your self
Ans. 
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
• Experience in handling customer queries and providing solutions through chat support

• Strong communication skills and ability to multitask effectively

• Familiarity with CRM systems and troubleshooting technical issues

• Ability to work well under pressure and meet targets

• Passion for delivering excell
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Q2. Previous company role and responsibilities
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I was a Customer Service Representative at XYZ Corp, handling customer inquiries and providing technical support.
• Handled customer inquiries via phone, email, and chat

• Provided technical support for software and hardware issues

• Resolved customer complaints and issues in a timely manner
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Writing on one topic, they wanted to check your English grammar knowledge.

Q1. About my introduction
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Q2. Why you wanted to join optum
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Q3. What is your expectation from us
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Q4. Some cross question from resume
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Q5. Are you available for rotational shift
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Q6. Salary discussion
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Q1. Typing Should be between 30-35 wpm with 95% accuracy.
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Q1. Basic question to check your communication skills
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Q1. CCNP and CCNA questions
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Q2. Basic CCNA questions
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Q1. Basic about unix /oracle/monitoring/ ticketing/ITIL
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Q1. Basic HR questions and package negotiation
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Q2. Experience/ Package related
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Q1. Provide an example of an instrument and explain how it works.
Ans. 
An example of an instrument is a thermometer, which measures temperature.
• Thermometer works by measuring the expansion or contraction of a liquid or metal in response to temperature changes.

• Common types include mercury, digital, and infrared thermometers.

• Thermometers are used in various industries such as healthcare, food, and HVAC systems.
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Any topic we can choose and just speak in front of the fellow candidates

Q1. Difference between ram and rom
Ans. 
RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory, used for temporary storage of data and program instructions

• ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

• RAM is volatile, meaning data is lost when power is turned off

• ROM is non-volatile, meaning data is retained even when power
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Q2. What do you know about cloud computing
Ans. 
Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.
• Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

• It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

• Examples of cloud computing services include Amazon Web Services (AWS), Microsoft
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Q3. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• They can be local (LAN), wide (WAN), or global (Internet)

• Networks use protocols like TCP/IP to communicate

• Examples include Ethernet, Wi-Fi, and cellular networks
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Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
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Q5. What is IP and how IP address is represented
Ans. 
IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP stands for Internet Protocol

• IP address is a unique numerical label assigned to devices on a network

• IP addresses are represented in decimal format, such as 192.168.1.1

• There are two versions of IP addresses - IPv4 and IPv6
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