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To handle angry customers, it is important to remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and composed to avoid escalating the situation.
Listen actively to the customer's concerns and let them vent their frustration.
Empathize with the customer by acknowledging their feelings and showing understanding.
Apologize sincerely for any inconvenience caused and take responsibil...
To manage the priority of leads, it is important to consider factors such as lead quality, potential revenue, and urgency.
Evaluate lead quality based on their fit with the company's target market and ideal customer profile.
Assess potential revenue by analyzing the size of the opportunity and the likelihood of closing the deal.
Consider the urgency of the lead, such as their timeline for making a decision or their immedi...
I applied via Recruitment Consulltant and was interviewed before Nov 2023. There was 1 interview round.
Managed cross-functional teams to launch new products and improve existing ones.
Led the development and launch of a new mobile app, increasing user engagement by 30%
Implemented new features on existing products based on user feedback and market research
Collaborated with engineering, design, and marketing teams to ensure successful product launches
I applied via LinkedIn and was interviewed before Aug 2023. There were 2 interview rounds.
Rupeek interview questions for popular designations
I appeared for an interview in May 2022.
Round duration - 90 Minutes
Round difficulty - Medium
DS/Algo Questions
2 questions
Kevin is playing a hurdle game where he must jump over hurdles to clear levels. Each level ‘i’ consists of ‘i’ hurdles (e.g., Level 6 has 6 hurdles).
Given the total number ...
The task is to determine the number of levels cleared by Kevin based on the total number of hurdles he has jumped.
Each level 'i' has 'i' hurdles, so Kevin can only reach level 'i' if he has cleared level 'i-1'.
Count the number of levels cleared by dividing the total number of hurdles by the sum of the first 'n' natural numbers.
The formula to calculate the sum of the first 'n' natural numbers is (n * (n + 1)) / 2.
Given a collection of stones, each having a positive integer weight, perform the following operation: On each turn, select the two heaviest stones and smash them toge...
This question is about finding the weight of the last stone after repeatedly smashing the two heaviest stones together.
Sort the array of stone weights in descending order.
Repeatedly smash the two heaviest stones together until there is at most 1 stone left.
If there is 1 stone left, return its weight. Otherwise, return 0.
Round duration - 60 Minutes
Round difficulty - Medium
Live coding
Rearrange a linked list such that all nodes at odd positions are together, followed by all nodes at even positions. You need to return the head of the ...
The task is to rearrange a linked list such that all odd position nodes are together and all even position nodes are together.
Create two separate linked lists, one for odd position nodes and one for even position nodes.
Traverse the original linked list and add the nodes to their respective lists based on their position.
Join the two lists together by pointing the last node of the odd list to the head of the even list.
Re...
Round duration - 60 Minutes
Round difficulty - Easy
Design Zomato - a food delivery platform
Zomato is a platform that connects users with restaurants for food delivery
Users can search for restaurants, view menus, and place orders
Restaurants can register, manage their menus, and receive orders
Delivery partners can sign up to deliver orders
Payment integration is required for seamless transactions
User reviews and ratings can be implemented for restaurant feedback
Location-b...
Round duration - 30 Minutes
Round difficulty - Easy
Cultural
Tip 1 : Prepare for DA/Algo online consistently.
Tip 2 : During interviews, do not hesitate to clarify your doubts, if any. Be in constant communication, explain your thought process.
Tip 3 : Have strong grasp on domain and technologies. Quality over Quantity
Tip 1 : Have super clear idea about the projects you've been part of in case of any cross questions.
Tip 2 : Along with your role do describe how you increased the throughput or reduced cost.
I applied via Naukri.com and was interviewed before Feb 2020. There was 1 interview round.
Gold appraisal is the process of determining the value of gold based on its purity and weight.
Gold appraisal involves testing the purity of the gold using various methods such as acid testing, X-ray fluorescence, and fire assay.
The weight of the gold is also taken into consideration when appraising its value.
The current market value of gold is also a factor in determining its appraisal value.
Appraisers may use differen...
I applied via Job Portal and was interviewed before Oct 2023. There were 2 interview rounds.
Had to solve 2 medium level coding problems
I applied via Indeed and was interviewed in May 2022. There were 3 interview rounds.
Training throughput refers to the rate at which trainees complete the training program.
Training throughput is an important metric for evaluating the effectiveness of a training program.
It can be calculated by dividing the number of trainees who complete the program by the total time it takes to complete the program.
Factors that can affect training throughput include the complexity of the material, the quality of the tr...
TNI for existing employees involves identifying skill gaps and designing training programs to address them.
Conduct surveys or interviews to identify areas where employees feel they need improvement
Analyze performance data to identify areas where employees are struggling
Design training programs that address identified skill gaps
Implement training programs and evaluate their effectiveness
I applied via Walk-in and was interviewed in Feb 2022. There was 1 interview round.
I have fluency in English and Hindi languages.
Fluency in English and Hindi
Good communication skills
Ability to understand and speak multiple languages
I applied via LinkedIn and was interviewed before Aug 2023. There was 1 interview round.
I am a dedicated Relationship Officer with a strong background in customer service and financial management.
Experienced in building and maintaining relationships with clients
Skilled in financial analysis and providing tailored solutions
Excellent communication and interpersonal skills
Proficient in sales and marketing strategies
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The duration of Rupeek interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview experience
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