Reliance Retail Senior Executive 2 Interview Questions and Answers

Q1. Tell me about your self
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Q2. Family members
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Q3. Why do you want join croma
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Q4. Who do got know about croma
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Q1. KPI & job responsibilities
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Q2. OD, EE, HR Compliances
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Q1. Tell me about your self
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. What is BPO
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q1. How to attract customers
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Attract customers by understanding their needs, providing excellent customer service, offering promotions, and utilizing social media.
• Understand customer needs and tailor your approach accordingly

• Provide excellent customer service to build trust and loyalty

• Offer promotions and discounts to incentivize purchases

• Utilize social media platforms to reach a wider audience and engage with customers

• Create a strong brand image
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Q2. How to explain product details
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To explain product details, use simple language, focus on benefits, provide examples, and tailor the explanation to the audience's needs.
• Use simple language to ensure understanding

• Focus on the benefits of the product rather than just features

• Provide examples to illustrate how the product works or its benefits

• Tailor the explanation to the audience's needs and level of understanding
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Q1. Reason for leaving previous company
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Q2. How would you deal with high rated customer
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Q1. Tell me about yourself
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Experienced marketing professional with a background in digital marketing and brand management.
• Over 5 years of experience in marketing roles

• Specialize in digital marketing strategies and social media management

• Managed successful brand campaigns for XYZ Company

• Strong analytical skills and data-driven decision making
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The sky was red and pink in the evening

Q1. Strengths, weakness, how to handle the store, sell any item, etc.
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Q1. What is your 1st priority
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