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Reliance Retail Senior Customer Service Associate Interview Questions and Answers

Updated 6 Apr 2024

Reliance Retail Senior Customer Service Associate Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me About Yourself
  • Q2. My Name Is Deepak Kewat And My Father's Name is Shri Lakhanlal Kewat My Father is farmer And My Mom Is House Wife My Experience In Retail Secter Is 2.6 Years In Reliance retail limited In Harda Smart Poi...
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1. Tell me about your slef 2. Your previous experience 3. Present where you work your position 4. Tell me about your work
Round 3 - Coding Test 

Giving some problems to me then solve this

Round 4 - One-on-one 

(1 Question)

  • Q1. Why you select this company how much salary you expect

Senior Customer Service Associate Interview Questions Asked at Other Companies

Q1. Do you know numbers in Hindi?
Q2. What is bank , tupes of bank ? what is mean public sector bank ? ... read more
Q3. How do you deal with criticism or setbacks?
Q4. What do you know about Customer service ?
Q5. What are the parameters of a call
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Ask About your resume, work experience .
  • Q2. Job role which you are applying they ask about you
Round 3 - HR 

(2 Questions)

  • Q1. Why you are leaving your last organization
  • Q2. Expected Salary and joining formalities

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your approach as your getting selected for best organization in india.

Interview questions from similar companies

I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Sales skills. VM merchandise. Team leading .BH work
  • Q2. Costumer service associate
  • Q3. Team leading and floor management
  • Q4. Customer handling anything ECU to sop
  • Q5. Weak end staff management

Interview Preparation Tips

Interview preparation tips for other job seekers - Om prakash Nayak
I am working now Reliance Trend Bhadrak Pepe jeans brand
+3yer working experience
+1yer experience in men's casual wear (Pepe jeans) brand Bhadak
+1yer experience Reliance Trend Bhadrak
+1yer experience in western wear (lee Cooper) brand bhuneshwar
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected

I appeared for an interview before Apr 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. Sales and marketing
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-

I appeared for an interview before Nov 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Maths and general knowledge

Round 3 - Aptitude Test 

Behaviour and confidence level is checked

Round 4 - One-on-one 

(1 Question)

  • Q1. In this Round they judge seriousness for job by offering less salary

Interview Preparation Tips

Interview preparation tips for other job seekers - For New job at begining for an experience and enhance skill its good
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself basic question
  • Q2. About family about education qualfcation

Interview Preparation Tips

Interview preparation tips for other job seekers - work environment is better interview is so simple you can work in dmart ppart time job
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Sales and kpi . Mostly sales
  • Q2. How I can growth the company

Interview Preparation Tips

Interview preparation tips for other job seekers - I will always good see .whatever . I will always do my best
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Where is your last company
  • Ans. 

    My last company was located in downtown Chicago, Illinois.

    • Located in downtown Chicago, Illinois

    • Close to public transportation

    • Modern office building

    • Surrounded by restaurants and shops

  • Answered by AI
  • Q2. What' was your work in last company?
  • Ans. 

    I was responsible for managing client relationships, conducting market research, and developing marketing strategies.

    • Managed client relationships by providing excellent customer service and addressing any issues or concerns

    • Conducted market research to identify trends and opportunities for growth

    • Developed marketing strategies to increase brand awareness and drive sales

    • Collaborated with cross-functional teams to execute

  • Answered by AI
  • Q3. You are capable of handling a team
  • Ans. 

    Yes, I have successfully led teams in previous roles.

    • Led a team of 10 individuals in my previous role as a Project Manager

    • Implemented strategies to improve team productivity and collaboration

    • Provided mentorship and guidance to team members to help them achieve their goals

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Your last pakage
  • Ans. 

    My last package included a variety of software tools and resources for project management.

    • Included software tools such as Microsoft Project and Trello

    • Resources for project management best practices

    • Training materials for team members on using the new tools

  • Answered by AI
  • Q2. How many time spend in last company
  • Ans. 

    I spent 5 years at my last company.

    • I spent a total of 5 years at my last company.

    • I joined the company in 2016 and left in 2021.

    • During my time at the company, I worked on various projects and gained valuable experience.

    • I was promoted to Senior Associate during my tenure at the company.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me aboutself
  • Q2. Previous experience

Reliance Retail Interview FAQs

How many rounds are there in Reliance Retail Senior Customer Service Associate interview?
Reliance Retail interview process usually has 2-3 rounds. The most common rounds in the Reliance Retail interview process are HR, Resume Shortlist and One-on-one Round.

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Reliance Retail Senior Customer Service Associate Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Reliance Retail Senior Customer Service Associate Salary
based on 112 salaries
₹1 L/yr - ₹3 L/yr
45% less than the average Senior Customer Service Associate Salary in India
View more details

Reliance Retail Senior Customer Service Associate Reviews and Ratings

based on 52 reviews

4.1/5

Rating in categories

4.4

Skill development

3.9

Work-life balance

4.0

Salary

4.3

Job security

4.3

Company culture

3.6

Promotions

3.9

Work satisfaction

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