Red Sea Support Services Customer Care Agent Interview Questions and Answers

Q1. What is your aim? In ur job
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Q2. Which location affects your work?
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Q3. Which job likes new generation?
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Q4. How can make money easy way?
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Q5. Which way like by people?
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Q1. Whats your previous experience
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I have 5 years of experience working as a Process Specialist in the manufacturing industry.
• Managed process improvement projects to increase efficiency and reduce waste

• Developed and implemented standard operating procedures for production

• Trained staff on new processes and procedures

• Collaborated with cross-functional teams to identify and solve process issues
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Q2. Will join cognizant with same salary
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Q1. What is a Business Process Outsourcing (BPO)?
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BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
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I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
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I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
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Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Basic introduction
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Q2. Salary expectation
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Q1. HR had aligned me for the daytime shift, but the manager had told me for the night.
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Q2. Salary expectation was an important factor for everyone.
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Q1. Multiple questions were there but the manager insisted on knowing more about my connection in the company, to which I refused to reveal. Just during this round, manager called up another one of her experie...read more
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Q1. Sap t code for vendors creation
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Q2. As per accounting standard 10
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Q1. Introduce yourself
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I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• Over 5 years of experience in customer service roles

• Skilled in resolving customer complaints and issues

• Excellent communication and interpersonal skills

• Proficient in using CRM software and handling customer inquiries

• Received multiple awards for outstanding customer satisfaction ratings
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Q2. Why should I hire you
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I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
• I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.

• I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.

• I possess excellent communication skills, both written and ver...read more
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A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.

Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Q1. How soon I can join
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Q2. Why you want to join
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