Red Sea Support Services Customer Care Agent Interview Questions and Answers

Q1. INTRODUCE YOURSELF
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Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
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MATHS, REASONING , PERSONALITY TEST

Q1. ABOUT THE COMPANY
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Q1. Salary expection
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Q2. Near by Location
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Q3. Team leader position
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Q1. Past job experience
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Q2. Basic banking operations
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Are u comfortable with this job role
Ans. 
Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.
• I have previous experience in customer care roles

• I enjoy helping customers and resolving their issues

• I am comfortable with handling customer inquiries and complaints
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Q1. 1.Tell me about your Self ,2.What metrics you track for customer satisfaction,3.Describe your day to day work
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Q1. Tell me about your self
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Q2. Communication skills
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Like a team formation

To set a target with team members

And work on the target to achieve it

Q1. About my nature and ability
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Q2. Talk about my ability and disability
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Q3. Test my ability and disability
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Q4. Check my nature and knowledge
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Q1. Third way to solved problem
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Q2. Effective and efficient way of working
Ans. 
The most effective and efficient way of working is to prioritize tasks, set clear goals, minimize distractions, and delegate when necessary.
• Prioritize tasks based on importance and deadlines

• Set clear goals and objectives to stay focused

• Minimize distractions by turning off notifications and creating a dedicated work environment

• Delegate tasks to others when necessary to free up time for higher priority tasks
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Team formation and team bounding for better work

Q1. Knowledge and nature is mostl important
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Q1. Introduced yourself
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