Rainpay India Senior Customer Support Specialist Interview Questions and Answers

Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
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Q2. Looper, it is an English movie
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Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
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Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
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Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
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Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and handling high call volumes
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Q2. Who was your ideal person
Ans. 
My ideal person is someone who is empathetic, patient, and a good listener.
• Empathetic - able to understand and share the feelings of others

• Patient - able to remain calm and composed in challenging situations

• Good listener - attentive and responsive to the needs of others

• Example: A mentor who guided me through difficult times with compassion and wisdom
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English history general knowledge

Q1. Self introduction
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Q2. Customer support associate
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Q1. My job gap. Y did i left job
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Q2. When my job was last about my self .. How many marks i got in diploma
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Q3. Wheather im martied or working
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Q4. How much salary i was earning
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Q5. How much do i except
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Q1. Self introduction ,, documents verification
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Q2. Company details and joining date announce
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Q1. 1- shortlist the CV, normal aptitude test of basic %age , English etc , then one to one round,
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Q2. 1- local area knowing , source of business , etc
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Why should we hire you?
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Q4. Why are you looking for a change?
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Q5. Tell me about yourself.
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Logical reasoning, grammar, mathematics

Q1. Tell me something about your self
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Q1. Why do you want work for us?
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