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Quess Customer Support Executive Interview Questions and Answers

Updated 12 Oct 2023

Quess Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. How would you fill a customer something that they will not like
  • Ans. 

    I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.

    • Acknowledge their feelings and show empathy

    • Explain the situation clearly and honestly

    • Offer alternatives or solutions to mitigate the issue

    • Assure them of your commitment to resolving the problem

    • Thank them for their understanding and patience

  • Answered by AI
  • Q2. Do you enjoy communicating with people
  • Q3. How would you deal with on irate customer on the phone
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Remain calm and composed throughout the conversation

    • Apologize for any inconvenience caused

    • Offer solutions to address the customer's concerns

    • Follow up to ensure the issue has been resolved to the customer's satisfaction

  • Answered by AI
  • Q4. Do you have any experience in a call centre
  • Q5. Why do you want to work form us as a customer service advise

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. How to crack the sale
  • Ans. 

    To crack a sale, focus on building relationships, understanding customer needs, demonstrating value, and closing the deal.

    • Build strong relationships with customers to gain trust and loyalty

    • Understand the customer's needs and tailor your pitch to address their specific pain points

    • Demonstrate the value of your product or service by highlighting its unique features and benefits

    • Close the deal by overcoming objections and c...

  • Answered by AI
  • Q2. How to face the HR questions?
  • Ans. Be confident and reply accordingly without any hesitation.
  • Answered Anonymously
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview before Feb 2024.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is the difference between credit and debit card?
  • Ans. 

    Credit cards allow users to borrow money from the card issuer, while debit cards deduct funds directly from the user's bank account.

    • Credit cards allow users to borrow money up to a certain limit set by the card issuer

    • Debit cards deduct funds directly from the user's bank account

    • Credit cards often come with rewards and benefits, while debit cards do not

    • Credit cards may charge interest on unpaid balances, while debit car

  • Answered by AI
  • Q2. What do you do when someone is giving you feedback again and again?
  • Ans. 

    I listen to the feedback, analyze it for validity, and take necessary actions to improve.

    • Listen actively to understand the feedback

    • Evaluate the feedback for validity and relevance

    • Take necessary actions to address the feedback, such as making improvements or changes

    • Seek clarification if needed to fully understand the feedback

    • Express gratitude for the feedback and show willingness to learn and grow

  • Answered by AI
  • Q3. Tell me about yourself?
  • Q4. When someone is asking you to join a company, when will you join?
  • Ans. 

    I will join the company after carefully considering the offer, discussing with my family, and ensuring a smooth transition from my current role.

    • Consider the offer in terms of salary, benefits, job responsibilities, and growth opportunities

    • Discuss with family to ensure their support and understanding of the decision

    • Plan a smooth transition from current role to new role, including notice period and handover of responsibi

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - • Update your resume
• Be prepared for anything
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Say about your self
  • Ans. 

    Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the technology industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Developed and maintained relationships with key clients such as ABC Company

    • Strong negotiation and communication skills

    • Proficient in CRM software such as Salesforce

  • Answered by AI
  • Q2. Sale any product futures and how to sale that product. Eg,:my mobile
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Say about your self
  • Ans. 

    Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the technology industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Built and maintained relationships with key clients such as ABC Company and XYZ Corporation

  • Answered by AI
  • Q2. Explain any product futures and how to sale that product.
  • Ans. 

    The product is a cutting-edge CRM software with advanced analytics and automation features.

    • Highlight the benefits of the CRM software such as improved customer relationships, increased sales productivity, and streamlined processes.

    • Demonstrate how the advanced analytics can provide valuable insights for decision-making and forecasting.

    • Explain the automation features that can save time and reduce manual tasks for sales t...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - HR 

(1 Question)

  • Q1. Tell me something about yourself
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Aug 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Ap Job Kyon karna chahte hain

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best and be positive
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Say about yourself
  • Q2. How to explain about sales a product explain.Ex:mobile.
  • Ans. 

    Sales executives need to effectively communicate the features and benefits of a product, such as a mobile phone, to potential customers.

    • Highlight key features of the mobile phone, such as camera quality, battery life, and storage capacity.

    • Explain how these features benefit the customer, such as capturing high-quality photos, lasting all day without needing to recharge, and storing a large amount of data.

    • Address any pot...

  • Answered by AI

I applied via Recruitment Consulltant and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself, ...why you want this job .....what is your plan in upcoming 5 years from today .

Interview Preparation Tips

Topics to prepare for Globiva Sales Executive interview:
  • Self introduction, company's pr
Interview preparation tips for other job seekers - Just be confident, even the person who's taking your interview today has been gon through the same phase ...,just be honest with your words , present yourself in such a way thar he'll get impressed by the way you talk , don't be nervous, and chill you'll crack it!!
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. How would you deal with unjustified criticism from a superior?
  • Ans. I've never had a problem accepting responsibility for my mistakes and learning from them. Admitting one's errors, in my opinion, is mature and honorable. I used to be my harshest critic, but I've learned that we're all human, and making mistakes is natural.
  • Answered by Abad Bin Jaiyad

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Quess Interview FAQs

How many rounds are there in Quess Customer Support Executive interview?
Quess interview process usually has 2 rounds. The most common rounds in the Quess interview process are Resume Shortlist and One-on-one Round.
How to prepare for Quess Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Quess. The most common topics and skills that interviewers at Quess expect are Bpo Voice, Customer Handling, Customer Service, Customer Support and Inbound Process.
What are the top questions asked in Quess Customer Support Executive interview?

Some of the top questions asked at the Quess Customer Support Executive interview -

  1. How would you fill a customer something that they will not l...read more
  2. How would you deal with on irate customer on the ph...read more

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Quess Customer Support Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
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Quess Customer Support Executive Salary
based on 47 salaries
₹1.6 L/yr - ₹5 L/yr
At par with the average Customer Support Executive Salary in India
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Quess Customer Support Executive Reviews and Ratings

based on 6 reviews

4.1/5

Rating in categories

4.3

Skill development

3.9

Work-life balance

3.9

Salary

3.7

Job security

3.7

Company culture

3.9

Promotions

3.6

Work satisfaction

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