5 Quess Customer Support Executive Interview Questions & Answers | Complete Prep Guide 2025

Quess Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 12 Oct 2023

Interview experience

Excellent

Difficulty level

Hard

Process Duration

2-4 weeks

Result

Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(5 Questions)

Q1. How would you fill a customer something that they will not like

Ans.

I would empathetically explain the situation, offer alternatives, and assure them of our commitment to resolving the issue.

Acknowledge their feelings and show empathy
Explain the situation clearly and honestly
Offer alternatives or solutions to mitigate the issue
Assure them of your commitment to resolving the problem
Thank them for their understanding and patience

Answered by AI

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Q2. Do you enjoy communicating with people

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Q3. How would you deal with on irate customer on the phone

Ans.

Listen actively, empathize, remain calm, apologize, offer solutions, follow up

Listen actively to understand the customer's issue
Empathize with the customer's frustration
Remain calm and composed throughout the conversation
Apologize for any inconvenience caused
Offer solutions to address the customer's concerns
Follow up to ensure the issue has been resolved to the customer's satisfaction

Answered by AI

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Q4. Do you have any experience in a call centre

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Q5. Why do you want to work form us as a customer service advise

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Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Sales Executive Interview Questions & Answers

ManpowerGroup

Anonymous

posted on 23 Mar 2022

I applied via Walk-in and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - SALES

(2 Questions)

Q1. Marketind and sales related questions

Add your answer

Q2. Primary and secondary sales SALES related

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Interview Preparation Tips

Topics to prepare for ManpowerGroup Sales Executive interview:

Channel Sales

Interview preparation tips for other job seekers - Relation Buildup and market related work where hous,CFA,SS,DISTRIBUTION and retailer.

Sales Executive Interview Questions & Answers

Security and Intelligence Services (India)

posted on 9 May 2021

Interview experience

Poor

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(2 Questions)

Q1. Potential of the market and geographical knowlegde

Ans.

Understanding the potential of the market and having geographical knowledge is crucial for a Sales Executive to effectively target and reach customers.

Researching market trends and customer demographics to identify opportunities for growth
Analyzing competitors and their strategies to differentiate products or services
Utilizing geographical data to optimize sales territories and target specific regions
Building relations...

Answered by AI

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Q2. Experience and knowlegde of industry

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Interview Preparation Tips

Interview preparation tips for other job seekers - Not recommend to join, too pressure, less salary, No job security

Sales Executive Interview Questions & Answers

Innovsource Services

Anonymous

posted on 2 Jun 2022

I applied via LinkedIn and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. How to sale credit card? And explain

Ans.

To sell a credit card, understand the customer's needs, highlight benefits, and offer incentives.

Understand customer's financial needs and spending habits
Highlight benefits such as rewards, cashback, and fraud protection
Offer incentives such as sign-up bonuses or waived fees
Provide clear and concise information about interest rates and fees
Address any concerns or objections the customer may have

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Every job holder to make a transperancy.to ur colleagues.

Sales Executive Interview Questions & Answers

Innovsource Services

Anonymous

posted on 13 Oct 2023

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(3 Questions)

Q1. Self introduction

Add your answer

Q2. Whats your Education

Add your answer

Q3. 12th + 2year ITI + 6 year experience

Add your answer

Sales Executive Interview Questions & Answers

Randstad

Anonymous

posted on 24 May 2022

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. My Working experience

Ans. My Working experience was awesome...bcos my daily field work with new challenges and opportunities

Answered Anonymously

View 1 more answer

Q2. What is my Working style

Ans. My Working style too good with everyone morning bcos my market relationship are build my own...

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please see my ability and experience...

Sales Executive Interview Questions & Answers

Randstad

Anonymous

posted on 24 May 2022

I applied via Naukri.com and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Working experiences with Randstad

Interview Preparation Tips

Topics to prepare for Randstad Sales Executive interview:

Liquor

Interview preparation tips for other job seekers - Please check my experience and abilities

Sales Executive Interview Questions & Answers

Team Lease

posted on 7 Nov 2021

I applied via Referral and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire

6 Questions

Q1. Normal question

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Q2. My query is you people terminated a guy who was a hard worker my employee I'd was 2002994

Add your answer

Q3. I didn't received full and final settlement neither my incentives which was 1.5 cr in doctor loan

Add your answer

Q4. So you people treat like who work hard for company

Add your answer

Q5. We r just executive what manager told us we do that but you people terminated us...

Add your answer

Q6. So is there any chance to get back please.... I am the only earning guy in family..... Please help me out.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Same I want growth for company... To achieve more awards more ratings.... If I have to work 24 hrs also I can... I will.... Because at work I focus on company's growth how to make more established..

Sales Executive Interview Questions & Answers

Team Lease

Anonymous

posted on 15 Mar 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via AmbitionBox and was interviewed in Feb 2024. There were 4 interview rounds.

Round 1 - Aptitude Test

Very good interview normally ask for experience and about yourself.

Round 2 - One-on-one

(1 Question)

Q1. Tell me about yourself

Add your answer

Round 3 - One-on-one

(4 Questions)

Q1. About your last employer

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Q2. Why should we hire you

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Q3. What is your salary expectation.

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Q4. Tell me about your 1 weakness and strength.

Add your answer

Round 4 - Assignment

Target to sell 5 brodband for qualified test in one month

Sales Executive Interview Questions & Answers

Randstad

Anonymous

posted on 15 Apr 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

No response

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. Tell about credit card

Ans.

A credit card is a payment card issued by a financial institution, allowing the cardholder to borrow funds to make purchases.

Credit cards have a credit limit, which is the maximum amount of money that can be borrowed
Cardholders must pay back the borrowed amount, usually with interest if not paid in full by the due date
Credit cards offer convenience and security for making purchases both in-store and online

Answered by AI

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Round 2 - HR

(2 Questions)

Q1. Tell about family

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Q2. Self introduction

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Quess Interview FAQs

How many rounds are there in Quess Customer Support Executive interview?

Quess interview process usually has 2 rounds. The most common rounds in the Quess interview process are Resume Shortlist and One-on-one Round.

How to prepare for Quess Customer Support Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Quess. The most common topics and skills that interviewers at Quess expect are Bpo Voice, Customer Handling, Customer Service, Customer Support and Inbound Process.

What are the top questions asked in Quess Customer Support Executive interview?

Some of the top questions asked at the Quess Customer Support Executive interview -

How would you fill a customer something that they will not l...read more
How would you deal with on irate customer on the ph...read more

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Quess Customer Support Executive Salary

based on 47 salaries

₹1.6 L/yr - ₹5 L/yr

At par with the average Customer Support Executive Salary in India

View more details

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