Qatar Aviation Services Customer Service Executive Interview Questions and Answers

Prime minister and Chief Minister

Q1. Tell Me about yourself
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Q2. Can You speak hindi
Ans. 
Yes, I am fluent in Hindi and can communicate effectively in both English and Hindi.
• Fluent in Hindi language

• Able to communicate effectively in both English and Hindi

• Can assist Hindi-speaking customers with their queries and concerns
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Q3. Tell me Something about AISATS
Ans. 
AISATS is a joint venture company between Air India and SATS Ltd, providing ground handling services at major airports in India.
• AISATS offers a wide range of services including passenger handling, ramp handling, cargo handling, and aircraft maintenance.

• The company operates at airports such as Delhi, Mumbai, Bengaluru, and Hyderabad.

• AISATS is known for its efficient and reliable services in the aviation industry.

• The com...read more
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Q4. Your Skills and Experiences
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Q1. What was the most memorable day of your life explain it ?
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Q2. How you are pursuing your graduation?
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Q1. General questions
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Q2. Vercent 2 times
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GD it's an topic discussion for a group of members

Q1. HR round is an face to face discussion
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Q2. About the member
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Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
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Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
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Q1. Are you felxible to work in any given shift as per requirements
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Q2. Yes .if it is required for company .
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There was 4 exam related airline functions n opration

Smart phones vs keypad phone

About work Experience

Q1. Salary discussion
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