AI Airport Services Customer Service Executive Interview Questions and Answers

What is customer service

Q1. What is aviation
Ans. 
Aviation is the operation and study of aircraft and the design, development, production, and use of aircraft.
• Aviation involves the operation and management of aircraft.

• It includes the study of various aspects of aircraft, such as aerodynamics, navigation, and maintenance.

• Aviation encompasses the design, development, and production of aircraft.

• It also involves the use of aircraft for transportation, military purposes, a...read more
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Q2. How will handle an angry passenger
Ans. 
To handle an angry passenger, I would remain calm, actively listen, empathize, apologize, offer a solution, and follow up.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure their satisfaction
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Q3. What is aviation security
Ans. 
Aviation security refers to the measures and procedures implemented to ensure the safety and protection of passengers, crew, and aircraft in the aviation industry.
• Aviation security involves various protocols and regulations to prevent acts of unlawful interference, such as terrorism, hijacking, and sabotage.

• It includes screening passengers and their baggage for prohibited items, conducting thorough security checks at a...read more
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Q4. What is your salary expectation
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Q1. What is excepted from me
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Q2. How have been your company in last three year
Ans. 
Our company has shown steady growth over the past three years.
• Increased revenue by 15% each year

• Expanded our customer base by 20%

• Introduced new products and services to meet customer demands
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