Pheon Auto Tech Assistant Management Representative Interview Questions and Answers

Q1. Tell me about urself
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel at problem-solving and conflict resolution

• I am a great communicator and enjoy working in a team environment
Answered by AI
Add your answer
Q2. Tell me about ur college days
Ans. 
My college days were filled with new experiences, friendships, and academic challenges.
• Studied hard to maintain good grades

• Participated in extracurricular activities like debate club and volunteering

• Made lifelong friends through dorm life and group projects

• Balanced social life with academic responsibilities
Answered by AI
Add your answer

Q1. Self introduction
Add your answer

Versant test which was taken online

Q1. A round with the ops manager
Add your answer

Q1. What type of technology
Add your answer
Q2. Technology Coding test
Add your answer

Q1. Written test the topic will be given by the hr
Add your answer
Q2. Tell me about your self
Add your answer

Q1. Tell me about your self
Add your answer
Q2. Explain me about the topic that was written by you
Add your answer

Q1. Manager round he will again ask about your self, about the job, communication skills
Add your answer
Q2. They will check you communication skill in English for non voice process also
Add your answer

Q1. Tell us something about yourself
Add your answer

Q1. Will give anyone topic to speak
Add your answer

Q1. Conversation skills
Add your answer
Q2. Background Details
Add your answer
Q3. Work experience
Add your answer

Typing and conversation skills

Q1. Conversation and pre screening salary discussion
Add your answer

Q1. Conversational skills
Add your answer

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers

• It involves effective communication and problem-solving skills

• Providing timely and accurate information to customers is crucial

• Handling complaints and resolving issues in a professional manner is key

• Building positive relationships with cust
Answered by AI
Add your answer
Q2. How can you handle an angry customer
Ans. 
I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's situation and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for any inconvenience caused, regardless of fault

• Offer a solution to resolve the issue, such as a re...read more
Answered by AI
Add your answer

Q1. What's the difference between empathy and sympathy?
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. What's the difference between empathy and sympathy?
Add your answer