OSB India Interview Questions, Process, and Tips for Experienced

Q1. Tell me about yourself
Ans. 
Experienced customer service professional with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm under pressure and handle difficult customers

• Proven track record of meeting and exceeding customer satisfaction goals
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Q2. Explain about your professional experience
Ans. 
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.
• Managed customer inquiries via phone, email, and in-person

• Resolved customer complaints and issues in a timely and professional manner

• Provided product support and information to customers

• Collaborated with other departments to ensure customer satisfaction

• Utilized CRM systems to track cust
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Versant test. Minimum cutoff is 65/100

Q1. Walk me through your resume?
Ans. 
I have a diverse background in customer service roles, showcasing strong communication and problem-solving skills.
• Started my career as a customer service representative at XYZ Company

• Promoted to team leader role due to exceptional performance in resolving customer issues

• Completed a customer service training program to enhance skills

• Currently working as a Customer Service Officer at ABC Company
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Q2. Given scenarios and asked how you deal with that scenario?
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Q1. Explain your credit risk project
Ans. 
Developed a credit risk project to assess the likelihood of default by analyzing financial data and creating predictive models.
• Collected and cleaned financial data from various sources

• Performed statistical analysis to identify key risk factors

• Built machine learning models to predict credit risk

• Evaluated model performance using metrics like accuracy, precision, and recall
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Q2. Why do you want to have a role in model validation, since your exp is in model development.
Ans. 
I believe model validation is crucial for ensuring the accuracy and reliability of models, which ultimately impacts decision-making and outcomes.
• Model validation helps identify potential errors or biases in the model

• It ensures the model performs well on new data and in real-world scenarios

• Validation is essential for building trust in the model's predictions

• Experience in model development provides insights into potentia...read more
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UK banking case study was given, submitted my responses over email

Q1. SAS technical questions
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Q2. Work Culture/behavioral questions
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Q1. Why enter a banking field?
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Q2. What do you know about OSB India
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Q1. Difference between Process and Workflow
Ans. 
Process is a series of tasks or activities to achieve a specific goal, while workflow is the automation of these tasks in a sequence.
• Process is a broader concept that includes all the activities involved in achieving a specific goal.

• Workflow is a more specific concept that focuses on the automation and optimization of these activities in a sequence.

• Processes can be manual or automated, while workflows are typically aut...read more
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Q2. What is business analysis
Ans. 
Business analysis is the process of evaluating business needs, identifying solutions, and facilitating change.
• Analyzing business processes and systems

• Identifying opportunities for improvement

• Gathering and documenting requirements

• Facilitating communication between stakeholders

• Assessing the impact of changes on the organization

• Creating business cases and project plans
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