OSB India Senior Csr Executive Interview Questions and Answers

1minute group discussion

Different topics with good knowledge

Q1. What is bpo and explain
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party provider to perform specific business tasks or operations.
• BPO companies handle tasks such as customer service, technical support, data entry, and back-office operations for other organizations.

• Outsourcing these processes allows companies to focus on their core competencies and reduce costs.

• Popular BPO destinations include India, the P...read more
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Q2. How many languages do u know?
Ans. 
I am fluent in 3 languages: English, Spanish, and French.
• English

• Spanish

• French
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Q1. Are you comfortable for this job
Ans. 
Yes, I am comfortable for this job as I have extensive experience in sales and a proven track record of exceeding targets.
• I have X years of experience in sales, including roles where I consistently exceeded targets

• I am confident in my ability to build and maintain relationships with clients

• I am comfortable with cold calling and networking to generate leads

• I am familiar with CRM systems and other sales tools to track pr
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Q2. This is a sales job so you can do a field job
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Q1. Tell me about yourself Next 5-year plan
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Behavioral assessment with multiple-choice questions

Q1. Previous job responsibilities
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Q2. Tell me about yourself, Family background, education, etc.
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Q1. Tell me about yourself
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Q2. What is about your abilities
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve customer issues

• Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
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Q1. Self introduction past experience
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Q2. Achievement and certificate education
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Q1. Privious experience
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Q1. CTC discussed final offer
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Q1. Why this job change reason?
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Q2. What is the best salary in field sale job?
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Q1. Tell me about ur self
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Q2. Pick up a topic and speak 1 min
Ans. 
The importance of effective communication in customer service
• Clear and concise communication helps in understanding customer needs

• Active listening shows empathy and builds rapport with customers

• Timely responses and follow-ups demonstrate professionalism

• Language and tone should be appropriate for the situation

• Feedback from customers can help improve communication strategies
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Q1. Basics of accounting
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