Optum Global Solutions Appeals Representative Interview Questions and Answers for Experienced

Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
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M cat test was there that was tough

Q1. What do you understand to E-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce involves transactions conducted over the internet

• Customers can browse products, make purchases, and pay online

• Examples include Amazon, eBay, and Shopify
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Q2. How will you handle the frustrated customer
Ans. 
I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.
• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, avoiding getting defensive or escalating the situation

• Offer solutions or alternatives to address the customer's issue

• Follow up to ensure the customer is satisfied w
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You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...read more
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Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...read more
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Q1. General questions like what was your role in the previous company.
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Q1. Will you be able to manage night shift?
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Q1. About yourself Past experience
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Q1. Customer handling skills
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