Optum Global Solutions Appeals Representative Interview Questions and Answers

Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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Q1. Self introduction
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Versant test which was taken online

Q1. A round with the ops manager
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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