NTT Data Salesforce Tester Interview Questions and Answers

Q1. What is CRM in salesforce
Ans. 
CRM in Salesforce stands for Customer Relationship Management, a system for managing interactions with current and potential customers.
• CRM in Salesforce helps businesses track customer interactions and manage sales leads.

• It allows companies to store customer information, track sales activities, and automate marketing campaigns.

• Salesforce CRM includes features like lead management, opportunity tracking, and customer ser...read more
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Q2. What are objects
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Objects are data structures in Salesforce that represent a real-world entity, with fields to store data and methods to perform actions.
• Objects are used to store and organize data in Salesforce.

• Each object has fields to store specific types of data.

• Objects can have relationships with other objects, such as lookup or master-detail relationships.

• Examples of objects in Salesforce include Account, Contact, Opportunity, and
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Q3. Diff between force.com and salesforce.com
Ans. 
Force.com is a platform for building custom business applications, while Salesforce.com is a CRM software as a service.
• Force.com is a platform for building custom applications and automating business processes.

• Salesforce.com is a CRM software as a service that helps businesses manage customer relationships and sales.

• Force.com allows developers to create custom apps using Salesforce's infrastructure and tools.

• Salesforce...read more
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Q1. What is Agile methodology
Ans. 
Agile methodology is a project management approach that emphasizes flexibility, collaboration, and incremental progress.
• Iterative approach to software development

• Emphasizes collaboration between cross-functional teams

• Prioritizes customer feedback and adaptability

• Frequent delivery of working software

• Scrum and Kanban are popular frameworks within Agile
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Q2. What is Scrum retrospective
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Q1. How to invoke flows - using other flows and Apex. How do we invoke an apex class from a flow and pass variables?
Ans. 
Flows can be invoked using other flows and Apex. Apex classes can be invoked from a flow by using invocable methods and passing variables as input parameters.
• To invoke a flow from another flow, use the 'Launch Flow' element in the Flow Designer.

• To invoke an Apex class from a flow, create an invocable method in the Apex class and annotate it with @InvocableMethod.

• Pass variables from a flow to an Apex class by defining i...read more
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Q2. Why can't we create a master detail on contact as the child object
Ans. 
Master-detail relationship on Contact as child object is not allowed due to data integrity concerns.
• Contact is a standard object and cannot be a child object in a master-detail relationship

• Master-detail relationships require the child object to have a lookup to the parent object

• Contacts are often used as the primary object in many relationships, making it unsuitable as a child object
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Q3. What is child to parent communication in LWC?
Ans. 
Child to parent communication in LWC allows a child component to communicate with its parent component.
• Child components can dispatch custom events to communicate with parent components.

• Parent components can listen for these custom events and handle them accordingly.

• This communication pattern helps in passing data and triggering actions between components.
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Q1. Write triggers for updating user email from contact emails.
Ans. 
Write triggers to update user email from contact emails
• Create a trigger on the User object

• Query for related Contact records

• Update User email field with Contact email
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Q2. How does LWC ensure data refresh
Ans. 
LWC ensures data refresh by using Lightning Data Service and @wire decorator.
• LWC uses Lightning Data Service to ensure data refresh without needing to write Apex code.

• The @wire decorator in LWC allows for declarative data binding and automatic refresh when data changes.

• LWC components can also manually refresh data using imperative Apex calls or by calling the refreshApex() method.
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Q1. NA explained below
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Q2. NA explained below1
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Q1. Project related questions
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Q2. Flows, lwc, sharing, cdc, exp cloud
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Q1. LWC, parent child communication
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Q2. Asynchronous apex
Ans. 
Asynchronous apex refers to code that runs in the background without user interaction.
• Asynchronous apex is used for long-running processes that do not need to be completed immediately.

• It allows for better performance by not blocking the user interface.

• Examples include batch apex, future methods, and queueable apex.
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Q3. Apex integration
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Q1. Resume shortlist
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Q1. Decorators in lwc
Ans. 
Decorators in LWC are a way to enhance the functionality of a component by adding metadata and modifying behavior.
• Decorators are used to modify the behavior of properties, methods, and getters/setters in LWC.

• They are defined using the @ symbol followed by the decorator name.

• Some commonly used decorators in LWC are @api, @track, @wire, and @track.

• The @api decorator allows a property to be accessed by parent components.

• T...read more
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Q2. User need to choose the profile before login to salesforce
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Q3. How manual sharing works and how to see manually shared rercords
Ans. 
Manual sharing allows users to manually grant access to records. To see manually shared records, use the 'Sharing' button on the record detail page.
• Manual sharing is a feature in Salesforce that allows users to manually grant access to records.

• It is useful when users need to share specific records with other users or groups.

• To manually share a record, users can click on the 'Sharing' button on the record detail page.

• Fr...read more
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Q4. Write trigger on opportunity to sum of total opps and populate on account sumofopps field
Ans. 
Write a trigger on Opportunity to calculate the sum of total opportunities and populate it on the Account's 'SumOfOpps' field.
• Create a trigger on the Opportunity object

• Use an aggregate query to calculate the sum of the 'Amount' field on all related Opportunities

• Update the 'SumOfOpps' field on the related Account with the calculated sum
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Q1. Write trigger , there are 3 objects, a is parent, b child, c is grand child, when grand child updated update grand child desc on a object desc
Ans. 
Write a trigger to update the description field on the parent object when the grandchild object is updated.
• Create a trigger on the grandchild object

• Use a SOQL query to retrieve the parent object

• Update the description field on the parent object with the grandchild's description
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Q1. Apex trigger security model etc
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Q1. Managerial round
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Q1. Salary negotiation
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20 mins for 30 ques were there.

1) Trigger to update custom field totalamount__c on account object when opportunity record is updated or inserted . account.totalamount_c is sum of amount value of related opportunity .

2) write apex code to remove duplicate string from array of string .