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NTT Data Information Processing Services Senior Service Desk Analyst Interview Questions, Process, and Tips

NTT Data Information Processing Services Senior Service Desk Analyst Interview Experiences

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Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is VPN ?
  • Ans. 

    VPN stands for Virtual Private Network, a secure connection that allows users to access a private network over a public network.

    • VPN creates a secure and encrypted connection over the internet

    • It allows users to access resources on a private network remotely

    • Commonly used for remote work, accessing company servers, and bypassing geo-restrictions

    • Examples include OpenVPN, Cisco AnyConnect, and NordVPN

  • Answered by AI
  • Q2. What is incident ?
  • Ans. 

    An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

    • An incident can be a hardware or software failure

    • It can also be a security breach or a user error

    • Incidents are typically reported through a service desk or help desk system

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is youe expected CTC
  • Ans. 

    My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.

    • My expected CTC is based on my experience, skills, and qualifications.

    • I am open to discussing the salary range during the interview process.

    • I am looking for a competitive salary package that aligns with my expertise.

    • I am also considering other benefits such as healthcare, retirement plans, and professional developm

  • Answered by AI
  • Q2. Tell someting sbout yorself
  • Ans. 

    I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.

    • Over 5 years of experience in IT support roles

    • Strong technical skills in troubleshooting hardware and software issues

    • Excellent communication and problem-solving abilities

    • Proven track record of meeting SLAs and exceeding customer expectations

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Project management related, experience, current trends, certifications etc
Round 2 - One-on-one 

(1 Question)

  • Q1. Project management related questions on how challenges were handled and others with another interviewer 2
Round 3 - One-on-one 

(1 Question)

  • Q1. Discussion with a Senior Manager
Round 4 - HR 

(1 Question)

  • Q1. General HR questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is a standard process and will consist of multiple rounds
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. About Experience
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
  • Q2. About Experience
  • Q3. Weakness and Strength
Round 3 - Assignment 

Typing Test and a mock chat

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain about one of your recent project
  • Ans. 

    Managed a software development project for a new mobile app

    • Led a team of 10 developers and designers

    • Implemented Agile methodology for project management

    • Delivered the app on time and within budget

    • Received positive feedback from users for user-friendly interface

  • Answered by AI
  • Q2. Pm related questions
Round 2 - Technical 

(2 Questions)

  • Q1. PM questions , finance costing
  • Q2. Tell me about yourself
  • Ans. 

    Experienced Senior Project Manager with a proven track record of successfully leading cross-functional teams to deliver projects on time and within budget.

    • Over 10 years of project management experience

    • Strong leadership and communication skills

    • Expertise in creating and managing project plans

    • Ability to identify and mitigate risks

    • Experience working with diverse stakeholders

    • Managed a team that successfully implemented a ne...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your answer. Go well prepared.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce about college experience?
  • Q2. Some hidden things you liked in your management?
Round 2 - Group Discussion 

Choose your own topic and explain to others?

Round 3 - HR 

(2 Questions)

  • Q1. How much salary do you expect?
  • Q2. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly be attentive and confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Asked about technical knowledge and people management.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Global distribution framework for an exisitng brand

Round 3 - One-on-one 

(1 Question)

  • Q1. Case study based discussion
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Basics of your working to check your confidence and knowledge.

Round 3 - Technical 

(1 Question)

  • Q1. Deep interview questions from your resume and according to required profile
Round 4 - HR 

(1 Question)

  • Q1. Introduction and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident if you require a job they also require you.

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About overall experience and relevant experience
  • Q2. Knowledge about digital marketing
  • Q3. Family background
  • Q4. Where u r looking urself in next 5 years

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be on time
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your Self, Project & Technical Details, Processes
  • Ans. 

    Experienced Senior Project Manager with strong technical skills and proven track record of successful project delivery.

    • Managed multiple complex projects simultaneously

    • Led cross-functional teams to achieve project goals

    • Implemented Agile methodologies to improve project efficiency

    • Utilized project management tools such as Jira and Trello

    • Strong communication and stakeholder management skills

  • Answered by AI
  • Q2. Cloud Expertise

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to join
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Technical questions related to relevant technology
Round 3 - One-on-one 

(2 Questions)

  • Q1. Questions for incident, change and problem management
  • Q2. Handling of complex issues,major incident management
Round 4 - HR 

(1 Question)

  • Q1. Communication, flexibility

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NTT Data Information Processing Services Senior Service Desk Analyst Reviews and Ratings

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