NTT Data Senior Service Desk Analyst Interview Questions, Process, and Tips

Q1. Mostly related to job role
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Q2. Scrum Management
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Q3. Product Backlog
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Q4. Sprint Ceremonies
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Q1. How to handle major incidents
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Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more
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Q2. Hoe to manage incident
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Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root
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Q1. Communication with end users
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Q1. Difference between pst and ost
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PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more
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Q1. Salary expection
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Q2. Near by Location
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Q3. Team leader position
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Q1. 1. Share your entire experience in different roles. 2. What is the main reason you are looking for another job? 3. Tell us about some of the key achievement's in your current/last project 4. Kind of projec...read more
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Q1. Same as round 1
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Easy aptitude test and usually they aren't that strict

There was a topic given and you would have to speak for 2 mins

Q1. Technical analyst would be grilling you here so make sure you are prepared
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Q1. Usually HR is cool and normal negotiation will take place
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Q1. Reverse string and few more java coding ques
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Q2. Oops, interface, selenium basis
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Q1. Framework explain
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A framework is a set of guidelines, libraries, and tools used to develop software applications.
• Frameworks provide a structure for developers to build applications more efficiently.

• They often include pre-written code and libraries to handle common tasks.

• Frameworks can be specific to a programming language or technology, such as Angular for JavaScript or Django for Python.
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Q2. Why bdd, explain locators, challenges faced
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BDD is a behavior-driven development approach that focuses on user stories. Locators are used to identify elements on a web page. Challenges include dynamic locators and synchronization issues.
• BDD is a methodology that involves writing user stories to drive development.

• Locators are used in test automation to identify elements on a web page, such as IDs, classes, XPath, etc.

• Challenges faced in using locators include dyn...read more
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Q1. Basic ques for ready to relocate
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Q2. Salary discussion
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