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NTT Data Senior Service Desk Analyst Interview Questions, Process, and Tips
NTT Data Senior Service Desk Analyst Interview Experiences
1 interview found
(2 Questions)
- Q1. What is VPN ?
- Ans.
VPN stands for Virtual Private Network, a secure connection that allows users to access a private network over a public network.
VPN creates a secure and encrypted connection over the internet
It allows users to access resources on a private network remotely
Commonly used for remote work, accessing company servers, and bypassing geo-restrictions
Examples include OpenVPN, Cisco AnyConnect, and NordVPN
- Q2. What is incident ?
- Ans.
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
An incident can be a hardware or software failure
It can also be a security breach or a user error
Incidents are typically reported through a service desk or help desk system
(2 Questions)
- Q1. What is youe expected CTC
- Ans.
My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.
My expected CTC is based on my experience, skills, and qualifications.
I am open to discussing the salary range during the interview process.
I am looking for a competitive salary package that aligns with my expertise.
I am also considering other benefits such as healthcare, retirement plans, and professional developm
- Q2. Tell someting sbout yorself
- Ans.
I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.
Over 5 years of experience in IT support roles
Strong technical skills in troubleshooting hardware and software issues
Excellent communication and problem-solving abilities
Proven track record of meeting SLAs and exceeding customer expectations
Skills evaluated in this interview
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Interview questions from similar companies
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(5 Questions)
- Q1. Normal oops questions
- Q2. Core java questions
- Q3. Sql queries for oracle db
- Ans.
SQL queries for Oracle database
Use SELECT statement to retrieve data from tables
Use WHERE clause to filter data based on specific conditions
Use JOIN clause to combine data from multiple tables
Use GROUP BY clause to group data based on specific columns
Use ORDER BY clause to sort data in ascending or descending order
- Q4. Springboot interview questions
- Q5. Annotation in spring boot
- Ans.
Annotation in Spring Boot is used to provide metadata about the application's components.
Annotations are used to configure Spring Boot applications and simplify development.
Annotations like @RestController, @Autowired, @RequestMapping are commonly used in Spring Boot.
Annotations help in defining the behavior of components like controllers, services, and repositories.
Interview Preparation Tips
Skills evaluated in this interview
Senior Customer Service Representative Interview Questions & Answers
Optum Global Solutions
Anonymous
posted on 27 Oct 2024
Selected
I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self Introduction
- Q2. About Experience
(3 Questions)
- Q1. Self Introduction
- Q2. About Experience
- Q3. Weakness and Strength
Typing Test and a mock chat
Selected
I applied via Job Portal and was interviewed in Dec 2024. There was 1 interview round.
(2 Questions)
- Q1. Some basic questions
- Q2. Itil questions
Interview Preparation Tips
Bilal Mulani
(2 Questions)
- Q1. How to handle major incidents
- Ans.
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
Quickly assess the situation and prioritize actions based on impact and urgency.
Establish clear communication channels to keep stakeholders informed throughout the incident.
Conduct a thorough investigation to identify root causes and prevent future occurrences.
Implement post-incident reviews to ...
- Q2. Hoe to manage incident
- Ans.
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
Quickly assess the severity and impact of the incident.
Communicate with stakeholders and keep them informed throughout the incident.
Prioritize tasks based on impact and urgency.
Coordinate resources effectively to resolve the incident as quickly as possible.
Conduct a post-incident analysis to identify root
(1 Question)
- Q1. Communication with end users
Sonali Jadhav
(1 Question)
- Q1. Difference between pst and ost
- Ans.
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
PST is used for storing emails, contacts, calendar items, and other data in Outlook.
OST is a cached copy of the mailbox stored on the local computer for offline access.
PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...
Team Lead Operations Interview Questions & Answers
Sutherland Global Services
ashitosh sabbanwar
posted on 15 Jun 2024
(2 Questions)
- Q1. Introduce about college experience?
- Q2. Some hidden things you liked in your management?
Choose your own topic and explain to others?
(2 Questions)
- Q1. How much salary do you expect?
- Q2. Why should we hire you?
Interview Preparation Tips
Selected
I applied via Job Portal
(3 Questions)
- Q1. Salary expection
- Q2. Near by Location
- Q3. Team leader position
Interview Preparation Tips
- Sales experience
(1 Question)
- Q1. Why you are switching
I applied via Job Portal and was interviewed in Aug 2023. There were 2 interview rounds.
(1 Question)
- Q1. 1. Share your entire experience in different roles. 2. What is the main reason you are looking for another job? 3. Tell us about some of the key achievement's in your current/last project 4. Kind of projec...
(1 Question)
- Q1. Same as round 1
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NTT Data Senior Service Desk Analyst Interview Process
based on 2 interviews
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