NTT Data Senior Service Desk Analyst Interview Questions, Process, and Tips

VPN stands for Virtual Private Network, a secure connection that allows users to access a private network over a public network.

• VPN creates a secure and encrypted connection over the internet

• It allows users to access resources on a private network remotely

• Commonly used for remote work, accessing company servers, and bypassing geo-restrictions

• Examples include OpenVPN, Cisco AnyConnect, and NordVPN

An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

• An incident can be a hardware or software failure

• It can also be a security breach or a user error

• Incidents are typically reported through a service desk or help desk system

My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.

• My expected CTC is based on my experience, skills, and qualifications.

• I am open to discussing the salary range during the interview process.

• I am looking for a competitive salary package that aligns with my expertise.

• I am also considering other benefits such as healthcare, retirement plans, and professional developm

I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.

• Over 5 years of experience in IT support roles

• Strong technical skills in troubleshooting hardware and software issues

• Excellent communication and problem-solving abilities

• Proven track record of meeting SLAs and exceeding customer expectations