Add office photos
i
NTT Data
Compare
Filter interviews by
NTT Data Senior Service Desk Analyst Interview Questions, Process, and Tips
NTT Data Senior Service Desk Analyst Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. What is VPN ?
- Ans.
VPN stands for Virtual Private Network, a secure connection that allows users to access a private network over a public network.
VPN creates a secure and encrypted connection over the internet
It allows users to access resources on a private network remotely
Commonly used for remote work, accessing company servers, and bypassing geo-restrictions
Examples include OpenVPN, Cisco AnyConnect, and NordVPN
- Q2. What is incident ?
- Ans.
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
An incident can be a hardware or software failure
It can also be a security breach or a user error
Incidents are typically reported through a service desk or help desk system
(2 Questions)
- Q1. What is youe expected CTC
- Ans.
My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.
My expected CTC is based on my experience, skills, and qualifications.
I am open to discussing the salary range during the interview process.
I am looking for a competitive salary package that aligns with my expertise.
I am also considering other benefits such as healthcare, retirement plans, and professional developm
- Q2. Tell someting sbout yorself
- Ans.
I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.
Over 5 years of experience in IT support roles
Strong technical skills in troubleshooting hardware and software issues
Excellent communication and problem-solving abilities
Proven track record of meeting SLAs and exceeding customer expectations
Skills evaluated in this interview
Interview questions from similar companies
Senior Project Manager Interview Questions & Answers
Capgemini Engineering
Ashish Bali
posted on 13 Dec 2024
(3 Questions)
- Q1. What is the difference between agent and waterfall
- Ans.
Agile is an iterative approach to project management, while waterfall is a linear approach.
Agile is iterative and allows for flexibility and changes throughout the project.
Waterfall is a linear approach where each phase must be completed before moving on to the next.
Agile focuses on delivering working software in short iterations, while waterfall follows a sequential process from requirements to testing and deployment.
- Q2. How you handle the agile waterfall project
- Ans.
I handle agile waterfall projects by blending the flexibility of agile with the structure of waterfall.
I create a hybrid approach that combines the iterative nature of agile with the sequential phases of waterfall.
I prioritize requirements and plan sprints while also defining clear milestones and deliverables.
I ensure constant communication and collaboration among team members to adapt to changes while staying on track...
- Q3. Share any waterfall project which you have done
- Ans.
Managed a large-scale construction project using the waterfall methodology
Developed a detailed project plan outlining all tasks and dependencies
Assigned specific roles and responsibilities to team members
Implemented a strict change control process to minimize scope creep
Conducted regular status meetings to track progress and address any issues
Completed the project on time and within budget
(2 Questions)
- Q1. Keep a good study on the data centres and the cloud migration
- Q2. Understand how the data centre setup should develop
- Ans.
Data centre setup should evolve with advancements in technology and increasing demands for storage and processing power.
Regularly assess and upgrade hardware to ensure optimal performance
Implement virtualization to maximize resource utilization
Utilize cloud services for scalability and flexibility
Enhance security measures to protect sensitive data
Consider energy efficiency and sustainability in design
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(5 Questions)
- Q1. Normal oops questions
- Q2. Core java questions
- Q3. Sql queries for oracle db
- Ans.
SQL queries for Oracle database
Use SELECT statement to retrieve data from tables
Use WHERE clause to filter data based on specific conditions
Use JOIN clause to combine data from multiple tables
Use GROUP BY clause to group data based on specific columns
Use ORDER BY clause to sort data in ascending or descending order
- Q4. Springboot interview questions
- Q5. Annotation in spring boot
- Ans.
Annotation in Spring Boot is used to provide metadata about the application's components.
Annotations are used to configure Spring Boot applications and simplify development.
Annotations like @RestController, @Autowired, @RequestMapping are commonly used in Spring Boot.
Annotations help in defining the behavior of components like controllers, services, and repositories.
Interview Preparation Tips
Skills evaluated in this interview
I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.
(4 Questions)
- Q1. Mostly related to job role
- Q2. Scrum Management
- Q3. Product Backlog
- Q4. Sprint Ceremonies
Interview Preparation Tips
- Scrum management
Bilal Mulani
(2 Questions)
- Q1. How to handle major incidents
- Ans.
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
Quickly assess the situation and prioritize actions based on impact and urgency.
Establish clear communication channels to keep stakeholders informed throughout the incident.
Conduct a thorough investigation to identify root causes and prevent future occurrences.
Implement post-incident reviews to ...
- Q2. Hoe to manage incident
- Ans.
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
Quickly assess the severity and impact of the incident.
Communicate with stakeholders and keep them informed throughout the incident.
Prioritize tasks based on impact and urgency.
Coordinate resources effectively to resolve the incident as quickly as possible.
Conduct a post-incident analysis to identify root
(1 Question)
- Q1. Communication with end users
Sonali Jadhav
(1 Question)
- Q1. Difference between pst and ost
- Ans.
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
PST is used for storing emails, contacts, calendar items, and other data in Outlook.
OST is a cached copy of the mailbox stored on the local computer for offline access.
PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...
Team Lead Operations Interview Questions & Answers
Sutherland Global Services
ashitosh sabbanwar
posted on 15 Jun 2024
(2 Questions)
- Q1. Introduce about college experience?
- Q2. Some hidden things you liked in your management?
Choose your own topic and explain to others?
(2 Questions)
- Q1. How much salary do you expect?
- Q2. Why should we hire you?
Interview Preparation Tips
Selected
I applied via Job Portal
(3 Questions)
- Q1. Salary expection
- Q2. Near by Location
- Q3. Team leader position
Interview Preparation Tips
- Sales experience
(1 Question)
- Q1. Why you are switching
I applied via Job Portal and was interviewed in Aug 2023. There were 2 interview rounds.
(1 Question)
- Q1. 1. Share your entire experience in different roles. 2. What is the main reason you are looking for another job? 3. Tell us about some of the key achievement's in your current/last project 4. Kind of projec...
(1 Question)
- Q1. Same as round 1
NTT Data Interview FAQs
Tell us how to improve this page.
NTT Data Interviews By Designations
- NTT Data Senior Associate Interview Questions
- NTT Data Software Engineer Interview Questions
- NTT Data Software Developer Interview Questions
- NTT Data Network Engineer Interview Questions
- NTT Data Salesforce Developer Interview Questions
- NTT Data Medical Coder Interview Questions
- NTT Data Business Analyst Interview Questions
- NTT Data QA Engineer Interview Questions
- Show more
Interview Questions for Popular Designations
- Service Desk Engineer Interview Questions
- IT Service Desk Analyst Interview Questions
- Major Incident Manager Interview Questions
- Senior Service Delivery Manager Interview Questions
- Senior Customer Service Representative Interview Questions
- IT Service Desk Engineer Interview Questions
- SEO Executive Interview Questions
- Senior Project Manager Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
|
Software Engineer
938
salaries
|  ₹2.8 L/yr - ₹11 L/yr |
|
Senior Associate
766
salaries
| ₹1.2 L/yr - ₹7.3 L/yr |
|
Network Engineer
652
salaries
| ₹1.8 L/yr - ₹10 L/yr |
|
Software Developer
614
salaries
| ₹2.5 L/yr - ₹13 L/yr |
|
Senior Software Engineer
510
salaries
| ₹6.5 L/yr - ₹25.5 L/yr |
Tata Communications
Bharti Airtel
Reliance Communications
Vodafone Idea
- Home >
- Interviews >
- NTT Data Interview Questions >
- NTT Data Senior Service Desk Analyst Interview Questions
