NICE Technical Support Engineer Interview Questions, Process, and Tips

Q1. Basic C/C++ knowledge
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Q2. Which are not Object Oriented Languages?
Ans. 
Non-object oriented languages do not support the concept of objects and classes.
• C

• COBOL

• Fortran

• Pascal
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Q1. Explain layers of OSI model
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The OSI model is a conceptual framework used to describe network communication. It consists of 7 layers.
• Layer 1: Physical layer - deals with the physical aspects of transmitting data

• Layer 2: Data link layer - responsible for error-free transfer of data between nodes

• Layer 3: Network layer - handles routing and forwarding of data packets

• Layer 4: Transport layer - ensures reliable data transfer between end systems

• Layer 5:...read more
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Q2. How will you troubleshoot a faulty Internet line?
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To troubleshoot a faulty Internet line, I would follow a step-by-step process to identify and resolve the issue.
• Check if the modem and router are powered on and connected properly

• Run a diagnostic test to identify any issues with the line

• Check for any physical damage to the cables or equipment

• Reset the modem and router

• Contact the Internet service provider for further assistance
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Q1. How is the experience of teh interview process till now?
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General aptitude questions related to time and speed, work in apti, logic based questions and language test

Q1. How would you troubleshoot a faulty internet line
Ans. 
To troubleshoot a faulty internet line, start by checking the physical connections and then move on to testing the network settings.
• Check if the modem and router are properly connected and powered on

• Inspect the Ethernet cables for any damage or loose connections

• Restart the modem and router

• Check the network settings on the computer or device

• Ping the router and external websites to test connectivity

• Contact the internet s
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Q2. Explain layers of OSI model
Ans. 
The OSI model is a conceptual framework used to describe network communication. It consists of 7 layers.
• Layer 1: Physical layer - responsible for transmitting raw data over a physical medium

• Layer 2: Data link layer - responsible for error-free transfer of data between nodes on a network

• Layer 3: Network layer - responsible for routing data between different networks

• Layer 4: Transport layer - responsible for reliable dat...read more
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Q3. Explain layers of TCP/ IP model
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TCP/IP model has 4 layers: Application, Transport, Internet, and Network Access.
• Application layer handles high-level protocols like HTTP, FTP, SMTP, etc.

• Transport layer provides reliable data transfer using TCP or fast but unreliable transfer using UDP.

• Internet layer handles IP addressing and routing of data packets.

• Network Access layer deals with physical network hardware and protocols like Ethernet, Wi-Fi, etc.
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Q4. Why are you choosing tech support
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Q1. Explain your technical background
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Q2. Would you be compfortable in handling clients all over the world
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Yes, I am comfortable in handling clients all over the world.
• I have experience in working with clients from different countries and cultures.

• I am familiar with different time zones and can adjust my schedule accordingly.

• I have excellent communication skills and can effectively communicate with clients in different languages.

• I am willing to learn about different cultures and customs to better serve clients.

• I am able to ...read more
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