NICE Technical Support Engineer Interview Questions and Answers

Q1. Basic C/C++ knowledge
Add your answer
Q2. Which are not Object Oriented Languages?
Ans. 
Non-object oriented languages do not support the concept of objects and classes.
• C

• COBOL

• Fortran

• Pascal
Answered by AI
Add your answer

Q1. Explain layers of OSI model
Ans. 
The OSI model is a conceptual framework used to describe network communication. It consists of 7 layers.
• Layer 1: Physical layer - deals with the physical aspects of transmitting data

• Layer 2: Data link layer - responsible for error-free transfer of data between nodes

• Layer 3: Network layer - handles routing and forwarding of data packets

• Layer 4: Transport layer - ensures reliable data transfer between end systems

• Layer 5:...read more
Answered by AI
View 1 more answer
Q2. How will you troubleshoot a faulty Internet line?
Ans. 
To troubleshoot a faulty Internet line, I would follow a step-by-step process to identify and resolve the issue.
• Check if the modem and router are powered on and connected properly

• Run a diagnostic test to identify any issues with the line

• Check for any physical damage to the cables or equipment

• Reset the modem and router

• Contact the Internet service provider for further assistance
Answered by AI
Add your answer

Q1. How is the experience of teh interview process till now?
Add your answer

General aptitude questions related to time and speed, work in apti, logic based questions and language test

Q1. How would you troubleshoot a faulty internet line
Ans. 
To troubleshoot a faulty internet line, start by checking the physical connections and then move on to testing the network settings.
• Check if the modem and router are properly connected and powered on

• Inspect the Ethernet cables for any damage or loose connections

• Restart the modem and router

• Check the network settings on the computer or device

• Ping the router and external websites to test connectivity

• Contact the internet s...read more
Answered by AI
Add your answer
Q2. Explain layers of OSI model
Ans. 
The OSI model is a conceptual framework used to describe network communication. It consists of 7 layers.
• Layer 1: Physical layer - responsible for transmitting raw data over a physical medium

• Layer 2: Data link layer - responsible for error-free transfer of data between nodes on a network

• Layer 3: Network layer - responsible for routing data between different networks

• Layer 4: Transport layer - responsible for reliable dat...read more
Answered by AI
Add your answer
Q3. Explain layers of TCP/ IP model
Ans. 
TCP/IP model has 4 layers: Application, Transport, Internet, and Network Access.
• Application layer handles high-level protocols like HTTP, FTP, SMTP, etc.

• Transport layer provides reliable data transfer using TCP or fast but unreliable transfer using UDP.

• Internet layer handles IP addressing and routing of data packets.

• Network Access layer deals with physical network hardware and protocols like Ethernet, Wi-Fi, etc.
Answered by AI
Add your answer
Q4. Why are you choosing tech support
Ans. 
I choose tech support to leverage my problem-solving skills and passion for technology while helping users resolve their issues effectively.
• I enjoy troubleshooting and finding solutions, like when I helped a friend fix their computer's connectivity issues.

• Tech support allows me to interact with diverse users, enhancing my communication skills and empathy.

• I am passionate about technology and love staying updated with th...read more
Answered by AI
Add your answer

Q1. Explain your technical background
Add your answer
Q2. Would you be compfortable in handling clients all over the world
Ans. 
Yes, I am comfortable in handling clients all over the world.
• I have experience in working with clients from different countries and cultures.

• I am familiar with different time zones and can adjust my schedule accordingly.

• I have excellent communication skills and can effectively communicate with clients in different languages.

• I am willing to learn about different cultures and customs to better serve clients.

• I am able to ...read more
Answered by AI
Add your answer