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I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
based on 1 interview
Interview experience
Junior Engineer
894
salaries
| ₹0 L/yr - ₹0 L/yr |
Assistant Engineer
626
salaries
| ₹0 L/yr - ₹0 L/yr |
Junior Engineer Civil
491
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Engineer
297
salaries
| ₹0 L/yr - ₹0 L/yr |
Assistant Engineer - Civil
290
salaries
| ₹0 L/yr - ₹0 L/yr |
Larsen & Toubro Limited
TCS
BHEL
Infosys