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NatWest Group Customer Service & Operations Analyst Interview Questions and Answers
NatWest Group Customer Service & Operations Analyst Interview Experiences
14 interviews found
Anonymous
I applied via Walk-in and was interviewed in Jun 2022. There were 3 interview rounds.
It was easy. Our head asked for a brief into first, then asked for a topic for group discussion. It's easy to clear. Be confident and you'll clear it.
I went for in office job drive. They provided system to do the assessment m it was on Korn Ferry portal. It was also easy.
(1 Question)
- Q1. The manager asked me everything about my resume. It lasted for 40 minutes. It was great. The manager encouraged me and appreciated me also on my interview giving skills.
Interview Preparation Tips
Customer Service & Operations Analyst Interview Questions & Answers
Omkar More
posted on 25 Apr 2024
Selected
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about a time you were successful
- Q2. Promptly responded by giving my personal experiences with company values
Selected
I applied via Campus Placement
General aptitude questions
(1 Question)
- Q1. Introduction, KYC, CDD, PEP, AML, Sanction Situation based questions.
What people are saying about NatWest Group
I applied via Campus Placement
It was easy almost all the questions were non technical
(1 Question)
- Q1. Introduce ur self Few questions abt the company
NatWest Group interview questions for designations
Selected
I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.
They have changed the aptitude test model now
(2 Questions)
- Q1. Qualification of the candidate
- Q2. Any previous employment/ career gap and mostly which is mentioned in resume
(2 Questions)
- Q1. Basic intro tell me about yourself
- Q2. What is your strength and how it is used in your personal life
Politics
sports
Bollywood's
music
Numerical
ethical
currency conversion
each question has a limit of 1 min
(2 Questions)
- Q1. Ask from your cv .be prepared with all the question that can come from your cv
- Q2. Any past experience in customer service
Interview Preparation Tips
interview is super easy
just be fluent with your english
Selected
I applied via campus placement at Christ University, Bangalore and was interviewed before Oct 2023. There were 2 interview rounds.
Easy test, logical and verbal reasoning
(2 Questions)
- Q1. Why NatWest Group
- Ans.
NatWest Group's strong reputation for customer service and commitment to innovation make it an ideal fit for my skills and values.
NatWest Group has a strong reputation for excellent customer service, which aligns with my passion for helping others.
The company is known for its commitment to innovation and technology, which excites me as someone who enjoys staying up-to-date with the latest trends.
NatWest Group's focus o...
- Q2. About the resume
Selected
I applied via campus placement at Guru Gobind Singh Indraprastha University (GGSIU) and was interviewed before Mar 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell Me about yourself
- Q2. What you know about bank
- Ans.
Banks are financial institutions that provide various services such as accepting deposits, lending money, and facilitating financial transactions.
Banks accept deposits from customers, which can be in the form of savings accounts, checking accounts, or certificates of deposit.
Banks lend money to individuals and businesses, providing loans for various purposes such as buying a home, starting a business, or financing educ...
- Q3. How bank earn money
- Ans.
Banks earn money through various sources such as interest on loans, fees for services, and investments.
Interest on loans: Banks charge interest on the loans they provide to customers, generating revenue.
Fees for services: Banks charge fees for services such as account maintenance, overdrafts, and wire transfers.
Investments: Banks invest in various financial instruments to generate returns, such as stocks, bonds, and re...
- Q4. Strength and weakness
- Q5. How you work in stressful situation
Questions related to maths reasoning and english
(1 Question)
- Q1. Tell me about yourself Why you want to join? English grammar questions
Interview Preparation Tips
I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.
Online assesment with basic mathematics and english. It is easy to clear the assesment
(4 Questions)
- Q1. Tell me about yourself?
- Q2. What the things are you studied in the college?
- Q3. All are some basic question to check your english fluency
- Q4. Some question about banking sector
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Share details of your previous job.
- Ans.
I worked as a Customer Service & Operations Analyst at XYZ Company.
Managed customer inquiries and resolved issues promptly.
Analyzed operational data to identify areas for improvement.
Collaborated with cross-functional teams to implement process enhancements.
Created reports and presentations to communicate findings and recommendations.
Assisted in training new team members on customer service procedures.
- Q2. Tell me about yourself.
- Ans.
I am a dedicated and experienced Customer Service & Operations Analyst with a strong background in providing exceptional customer support and optimizing operational processes.
I have 5 years of experience in customer service and operations analysis.
I am skilled in analyzing data and identifying trends to improve customer satisfaction and operational efficiency.
I have a proven track record of implementing process improve...
(1 Question)
- Q1. Related to the job profile and experience about your last company and basic drill.
Interview Preparation Tips
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NatWest Group Customer Service & Operations Analyst Interview Process
based on 10 interviews
3 Interview rounds
- Aptitude Test Round
- One-on-one Round - 1
- One-on-one Round - 2
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NatWest Group Customer Service & Operations Analyst Reviews and Ratings
based on 78 reviews
Rating in categories
|
Senior Analyst
2.7k
salaries
|  ₹3.5 L/yr - ₹13 L/yr |
|
Software Engineer
879
salaries
| ₹7.8 L/yr - ₹28 L/yr |
|
Operations Analyst
760
salaries
| ₹2 L/yr - ₹6 L/yr |
|
Associate Vice President
700
salaries
| ₹12 L/yr - ₹43.5 L/yr |
|
Analyst
650
salaries
| ₹1.4 L/yr - ₹7.2 L/yr |
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