Customer Service & Operations Analyst Interview Questions and Answers

BPM sector refers to Business Process Management sector which focuses on improving efficiency and effectiveness of business processes.

• BPM sector involves analyzing, designing, implementing, and monitoring business processes to improve efficiency and effectiveness.

• It often includes the use of software tools to automate and streamline processes.

• Companies in various industries use BPM to optimize their operations and achieve better results.

• Examples of BPM software include IBM Bu...read more

Banks are financial institutions that provide various services such as accepting deposits, lending money, and facilitating financial transactions.

• Banks accept deposits from customers, which can be in the form of savings accounts, checking accounts, or certificates of deposit.

• Banks lend money to individuals and businesses, providing loans for various purposes such as buying a home, starting a business, or financing education.

• Banks facilitate financial transactions such as wire...read more

Banks earn money through various sources such as interest on loans, fees for services, and investments.

• Interest on loans: Banks charge interest on the loans they provide to customers, generating revenue.

• Fees for services: Banks charge fees for services such as account maintenance, overdrafts, and wire transfers.

• Investments: Banks invest in various financial instruments to generate returns, such as stocks, bonds, and real estate.

• Trading: Banks also earn money through trading a...read more