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NatWest Group Customer Service & Operations Analyst Interview Questions and Answers
NatWest Group Customer Service & Operations Analyst Interview Experiences
15 interviews found
Anonymous
Moderate difficulty questions. Topics - Situation based behavior, English, Maths, Reasoning
(6 Questions)
- Q1. Why do you want to join BFSI Industry ?
- Q2. What do you know about BPM sector ?
- Ans.
BPM sector refers to Business Process Management sector which focuses on improving efficiency and effectiveness of business processes.
BPM sector involves analyzing, designing, implementing, and monitoring business processes to improve efficiency and effectiveness.
It often includes the use of software tools to automate and streamline processes.
Companies in various industries use BPM to optimize their operations and achi...
- Q3. Tell me about one of your achievements
- Q4. What are your future education plans ?
- Q5. What are you passionate about? (Do not say anything about job)
- Q6. How will you manage a conflict between your teammates which is creating a hurdle for you to work?
Interview Preparation Tips
Customer Service & Operations Analyst Interview Questions & Answers
Omkar More
posted on 25 Apr 2024
Selected
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about a time you were successful
- Q2. Promptly responded by giving my personal experiences with company values
Selected
I applied via Campus Placement
General aptitude questions
(1 Question)
- Q1. Introduction, KYC, CDD, PEP, AML, Sanction Situation based questions.
I applied via Campus Placement
It was easy almost all the questions were non technical
(1 Question)
- Q1. Introduce ur self Few questions abt the company
NatWest Group interview questions for designations
Selected
I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.
They have changed the aptitude test model now
(2 Questions)
- Q1. Qualification of the candidate
- Q2. Any previous employment/ career gap and mostly which is mentioned in resume
(2 Questions)
- Q1. Basic intro tell me about yourself
- Q2. What is your strength and how it is used in your personal life
Politics
sports
Bollywood's
music
Numerical
ethical
currency conversion
each question has a limit of 1 min
(2 Questions)
- Q1. Ask from your cv .be prepared with all the question that can come from your cv
- Q2. Any past experience in customer service
Interview Preparation Tips
interview is super easy
just be fluent with your english
Selected
I applied via campus placement at Christ University, Bangalore and was interviewed before Oct 2023. There were 2 interview rounds.
Easy test, logical and verbal reasoning
(2 Questions)
- Q1. Why NatWest Group
- Ans.
NatWest Group's strong reputation for customer service and commitment to innovation make it an ideal fit for my skills and values.
NatWest Group has a strong reputation for excellent customer service, which aligns with my passion for helping others.
The company is known for its commitment to innovation and technology, which excites me as someone who enjoys staying up-to-date with the latest trends.
NatWest Group's focus o...
- Q2. About the resume
I applied via Walk-in and was interviewed in Jun 2022. There were 3 interview rounds.
It was easy. Our head asked for a brief into first, then asked for a topic for group discussion. It's easy to clear. Be confident and you'll clear it.
I went for in office job drive. They provided system to do the assessment m it was on Korn Ferry portal. It was also easy.
(1 Question)
- Q1. The manager asked me everything about my resume. It lasted for 40 minutes. It was great. The manager encouraged me and appreciated me also on my interview giving skills.
Interview Preparation Tips
Selected
I applied via campus placement at Guru Gobind Singh Indraprastha University (GGSIU) and was interviewed before Mar 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell Me about yourself
- Q2. What you know about bank
- Ans.
Banks are financial institutions that provide various services such as accepting deposits, lending money, and facilitating financial transactions.
Banks accept deposits from customers, which can be in the form of savings accounts, checking accounts, or certificates of deposit.
Banks lend money to individuals and businesses, providing loans for various purposes such as buying a home, starting a business, or financing educ...
- Q3. How bank earn money
- Ans.
Banks earn money through various sources such as interest on loans, fees for services, and investments.
Interest on loans: Banks charge interest on the loans they provide to customers, generating revenue.
Fees for services: Banks charge fees for services such as account maintenance, overdrafts, and wire transfers.
Investments: Banks invest in various financial instruments to generate returns, such as stocks, bonds, and re...
- Q4. Strength and weakness
- Q5. How you work in stressful situation
Questions related to maths reasoning and english
(1 Question)
- Q1. Tell me about yourself Why you want to join? English grammar questions
Interview Preparation Tips
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NatWest Group Customer Service & Operations Analyst Interview Process
based on 10 interviews
3 Interview rounds
- Aptitude Test Round
- One-on-one Round - 1
- One-on-one Round - 2
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NatWest Group Customer Service & Operations Analyst Reviews and Ratings
based on 78 reviews
Rating in categories
|
Senior Analyst
2.7k
salaries
|  ₹3.5 L/yr - ₹13 L/yr |
|
Software Engineer
863
salaries
| ₹7.6 L/yr - ₹28 L/yr |
|
Operations Analyst
770
salaries
| ₹2 L/yr - ₹8.3 L/yr |
|
Associate Vice President
752
salaries
| ₹12 L/yr - ₹43.5 L/yr |
|
Analyst
675
salaries
| ₹1.4 L/yr - ₹7.2 L/yr |
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